All Dates
Tues, 11 June
Wed, 12 June
Thurs, 13 June
Tuesday, 11 June 2024
9:00AM - 9:15AM | Keynote
Cassia Room, Level 3
Opening Remarks
x
Tuesday, 11 June 2024 | 9:00AM - 9:15AM | Keynote | Cassia Room, Level 3
Opening Remarks
9:15AM - 9:30AM | Keynote
Cassia Room, Level 3
Welcome
x
Tuesday, 11 June 2024 | 9:15AM - 9:30AM | Keynote | Cassia Room, Level 3
Welcome
9:30AM - 10:00AM | Keynote
Cassia Room, Level 3
Opening Keynote
x
Tuesday, 11 June 2024 | 9:30AM - 10:00AM | Keynote | Cassia Room, Level 3
Opening Keynote
10:00AM - 10:30AM | Keynote
Cassia Room, Level 3
The UNIQLO transformation to become a Digital Consumer Retailer: A conversation with Fast Retailing CIO Takahiro Tambara
UNIQLO parent company Fast Retailing embarked on a journey in 2017 to transform itself into a Digital Consumer Retailing Company, providing customers with products they need, no matter where or when
...
x
Tuesday, 11 June 2024 | 10:00AM - 10:30AM | Keynote | Cassia Room, Level 3
The UNIQLO transformation to become a Digital Consumer Retailer: A conversation with Fast Retailing CIO Takahiro Tambara
UNIQLO parent company Fast Retailing embarked on a journey in 2017 to transform itself into a Digital Consumer Retailing Company, providing customers with products they need, no matter where or when while ensuring that the company makes, transports, and sells only what is necessary. To achieve this aim, Fast Retailing is enhancing all business processes with various technologies, using only those that are truly valuable to the customers and front-line staff. This includes establishing a platform that uses RFID to “digitalize clothing”. Join us to explore the stories behind these transformations and how Fast Retailing is striving to become the No.1 apparel brand in the world.
10:30AM - 11:00AM | Fireside Chat
Cassia Room, Level 3
Supermarkets, Banks and Bags of Rice
x
Tuesday, 11 June 2024 | 10:30AM - 11:00AM | Fireside Chat | Cassia Room, Level 3
Supermarkets, Banks and Bags of Rice
11:10AM - 11:40AM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bridging the Gap: Trends and Challenges in Grocery and Retail
As consumer behavior evolves and technology continues to reshape the shopping landscape, grocers and retailers alike face similar challenges. In this session, we will explore some of the challenges
...
x
Tuesday, 11 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bridging the Gap: Trends and Challenges in Grocery and Retail
As consumer behavior evolves and technology continues to reshape the shopping landscape, grocers and retailers alike face similar challenges. In this session, we will explore some of the challenges and opportunities in the grocery market that correlate to the broader retail market. Hear how grocers can adapt to shifting consumer preferences, technological advancements, and market disruptions. Whether you're a grocer, retailer, or industry enthusiast, this session promises valuable insights and practical strategies for navigating the complexities of the modern retail landscape, while ensuring consumer satisfaction, and driving sustainable growth.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Utilising AI to create engaged frontline employees & an unparalleled customer experience
%20(002).png){kind=logo}
Store employees are the face of retail organisations, directly influencing the customer experience (CX). These same workers are often one of the largest cost centers at a company, meaning their
...
x
Tuesday, 11 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Utilising AI to create engaged frontline employees & an unparalleled customer experience
Store employees are the face of retail organisations, directly influencing the customer experience (CX). These same workers are often one of the largest cost centers at a company, meaning their employee experience (EX) is vital to unlocking additional productivity and efficiency. Combine the two, and the impact frontline employees have on both the top and bottom line is significant.
But what would it mean to your organisation if you could achieve your employee experience goals and increase the ROI of your customer experience investment simultaneously?
Join WorkJam, the world’s first digital frontline workplace, and Qualtrics, the leader and creator of the experience management category, as they share strategies to utilise the power of AI to bridge the gap between CX and EX to turn real-time employee and customer insights into direct action. The result? A more engaged and productive workforce, increased customer satisfaction, and a better top and bottom line.
But what would it mean to your organisation if you could achieve your employee experience goals and increase the ROI of your customer experience investment simultaneously?
Join WorkJam, the world’s first digital frontline workplace, and Qualtrics, the leader and creator of the experience management category, as they share strategies to utilise the power of AI to bridge the gap between CX and EX to turn real-time employee and customer insights into direct action. The result? A more engaged and productive workforce, increased customer satisfaction, and a better top and bottom line.
11:45AM - 12:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Customer experience and efficiency: Powering the future of retail
How can experience and efficiency help retailers realize their business ambitions in light of rising inflation and customer expectations? It's a complex path to sustainable profitability, but
...
x
Tuesday, 11 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Customer experience and efficiency: Powering the future of retail
How can experience and efficiency help retailers realize their business ambitions in light of rising inflation and customer expectations? It's a complex path to sustainable profitability, but balancing experience and operational efficiency is crucial. Discover how you can keep your customers at the heart of your retail business, while driving greater efficiency and effectiveness. Join us to explore the future of retail – powered by payments innovation, customer centricity, and operational efficiencies.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Putting Generative AI to Work Today
Generative AI has the potential to transform businesses across industries. In this session, we will share Google's perspective on generative AI that can help drive value for retailers. Generative AI
...
x
Tuesday, 11 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Putting Generative AI to Work Today
Generative AI has the potential to transform businesses across industries. In this session, we will share Google's perspective on generative AI that can help drive value for retailers. Generative AI is not an esoteric concept, but something retailers are adopting today and improving their businesses with.
12:15PM - 1:45PM | Invite-only Lunch
Level 3
Visenze - Commerce Search and Discovery
Level 3
Lark Technologies
Level 3
Details to come
Level 3
Details to come
1:45PM - 2:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Revolutionizing Shopping in 2024 and Beyond
.png){kind=logo}
The retail sector is undergoing a profound metamorphosis driven by rapid technological advancements, shifting consumer preferences, and the evolving digital ecosystem. As we navigate through this
...
x
Tuesday, 11 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Revolutionizing Shopping in 2024 and Beyond
The retail sector is undergoing a profound metamorphosis driven by rapid technological advancements, shifting consumer preferences, and the evolving digital ecosystem. As we navigate through this transformative era, it becomes imperative to dissect the current state of retail and envision its trajectory in the years to come.
- The Evolution of Retail
- Enhancing Customer Experience
- Future Trends and Innovations
- AI-Powered Retail Strategies
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Mastercard
.png)
x
Tuesday, 11 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Mastercard
2:20PM - 2:50PM | Exhibitor Big Ideas
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - INTEL
x
Tuesday, 11 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - INTEL
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Mastering the art of omnichannel transformation, and understanding its business impact
Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to offer unified shopping experiences creating
...
x
Tuesday, 11 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Mastering the art of omnichannel transformation, and understanding its business impact
Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to offer unified shopping experiences creating profitable stores, top-performing store associates, and loyal superfans for your brand. Attendees will hear from a panel of NewStore customers leading transformational efforts at their organizations, and walk away with actionable tips and insights to bring to life at their organizations.
3:00PM - 3:30PM | Keynote
Cassia Room, Level 3
Essential Digital Trends: Evolving Buyer Journeys
Simon Kemp produces the Global Digital Reports series on behalf of We Are Social and Meltwater, which is the industry standard reference for understanding what people are *really* doing online. In
...
.png)
x
Tuesday, 11 June 2024 | 3:00PM - 3:30PM | Keynote | Cassia Room, Level 3
Essential Digital Trends: Evolving Buyer Journeys
Simon Kemp produces the Global Digital Reports series on behalf of We Are Social and Meltwater, which is the industry standard reference for understanding what people are *really* doing online. In this exclusive keynote presentation, Simon will unpack the latest trends in how people discover, research, and purchase brands online, and reveal how shopper journeys in APAC differ from those we see elsewhere in the world. Expect stats galore, actionable insights, and plenty of surprises.
3:00PM - 3:30PM | Panel Session
Heliconia Room, Level 3
The Role of Retail Industry Associations in Changing Retail Landscape
x
Tuesday, 11 June 2024 | 3:00PM - 3:30PM | Panel Session | Heliconia Room, Level 3
The Role of Retail Industry Associations in Changing Retail Landscape
3:45PM - 4:15PM | Keynote
Heliconia Room, Level 3
How the Open Network for Digital Commerce is democratising commerce in India
.png)
x
Tuesday, 11 June 2024 | 3:45PM - 4:15PM | Keynote | Heliconia Room, Level 3
How the Open Network for Digital Commerce is democratising commerce in India
3:45PM - 4:15PM | Keynote
Cassia Room, Level 3
Keynote - Sustainable Practices in Retail
x
Tuesday, 11 June 2024 | 3:45PM - 4:15PM | Keynote | Cassia Room, Level 3
Keynote - Sustainable Practices in Retail
4:30PM - 5:00PM | Keynote
Cassia Room, Level 3
Global Retail Media : Insights unfold, Stories untold
Explore the evolving world of retail media worldwide. Discover trends, innovations, and challenges shaping the industry. Learn how brands and retailers leverage data and technology to drive revenue
...
x
Tuesday, 11 June 2024 | 4:30PM - 5:00PM | Keynote | Cassia Room, Level 3
Global Retail Media : Insights unfold, Stories untold
Explore the evolving world of retail media worldwide. Discover trends, innovations, and challenges shaping the industry. Learn how brands and retailers leverage data and technology to drive revenue growth. Gain valuable insights into the future of retail media and staying ahead in this dynamic ecosystem.
5:00PM - 5:15PM | Keynote
Cassia Room, Level 3
Closing Remarks
.png)
x
Tuesday, 11 June 2024 | 5:00PM - 5:15PM | Keynote | Cassia Room, Level 3
Closing Remarks
5:15PM - 7:00PM | Networking Session
To Be Confirmed
Conference Opening Party
Wednesday, 12 June 2024
9:00AM - 9:15AM | Keynote
Cassia Room, Level 3
Opening Remarks
x
Wednesday, 12 June 2024 | 9:00AM - 9:15AM | Keynote | Cassia Room, Level 3
Opening Remarks
9:15AM - 9:45AM | Keynote
Cassia Room, Level 3
Uncorking luxury retail experiences: A conversation with Moët Hennessy APAC President Laurent Boidevezi
Moët Hennessy, the wines and spirits division of LVMH, includes twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and
...
x
Wednesday, 12 June 2024 | 9:15AM - 9:45AM | Keynote | Cassia Room, Level 3
Uncorking luxury retail experiences: A conversation with Moët Hennessy APAC President Laurent Boidevezi
Moët Hennessy, the wines and spirits division of LVMH, includes twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and spirits group creates exceptional luxury experiences to engage consumers in its world of brands. Moët Hennessy APAC President, Laurent Boidevezi, will share his vision for the division’s retail strategy and the role of retailers in Moët Hennessy consumer engagement strategy. He will explore the company’s consumer experience journey and its key learnings along the way.
9:45AM - 10:15AM | Fireside Chat
Cassia Room, Level 3
Delivering Customer Value Through the Power of Customer Data
x
Wednesday, 12 June 2024 | 9:45AM - 10:15AM | Fireside Chat | Cassia Room, Level 3
Delivering Customer Value Through the Power of Customer Data
10:30AM - 11:00AM | Keynote
Cassia Room, Level 3
How People Power Transformation
This session delves into the insights of a celebrated Chief People Officer (CPO), Panchalee Weeratammawat, from Central Retail Corporation, Thailand’s leading retail conglomerate. Known for her
...
.png)
Hosted By: Siddharth Pathak
Senior Partner and Head of Consumer Products and Retail for Asia-Pacific
Kearney
Kearney
x
Wednesday, 12 June 2024 | 10:30AM - 11:00AM | Keynote | Cassia Room, Level 3
How People Power Transformation
This session delves into the insights of a celebrated Chief People Officer (CPO), Panchalee Weeratammawat, from Central Retail Corporation, Thailand’s leading retail conglomerate. Known for her visionary leadership and compassionate approach, Panchalee shares her rich international experience in driving transformative change across borders. Through a series of thought-provoking questions, attendees will explore the nuances of people-oriented leadership philosophy, the intricacies of overcoming resistance to change, and the delicate balance between compassion and strategic decision-making. This session is an invaluable opportunity for retail professionals to glean best practices and insights on harnessing people power for transformation and innovation in the dynamic landscape of retail. Concurrently, it unveils Panchalee’s innovative strategies for cultivating 'A Great Place to Work', where a culture of inclusivity not only fosters trust and resilience but also empowers teams to navigate through adversity, ensuring their ability to thrive in the fast-paced and ever-evolving world of retail.
Hosted By: Siddharth Pathak
Senior Partner and Head of Consumer Products and Retail for Asia-Pacific
Kearney
Kearney
10:30AM - 11:00AM | Keynote
Heliconia Room, Level 3
The Story of Jim Thompson, an iconic Thai retailer
x
Wednesday, 12 June 2024 | 10:30AM - 11:00AM | Keynote | Heliconia Room, Level 3
The Story of Jim Thompson, an iconic Thai retailer
11:10AM - 11:40AM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - The perfect plan. Strike the right balance between agility, accuracy, and resilience for Supply Chain Planning.
Is it more important to become increasingly accurate your forecasts over time or faster to the right decision just in time? Will generative AI & Machine learning mean we can have both? To better
...
x
Wednesday, 12 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - The perfect plan. Strike the right balance between agility, accuracy, and resilience for Supply Chain Planning.
Is it more important to become increasingly accurate your forecasts over time or faster to the right decision just in time? Will generative AI & Machine learning mean we can have both? To better predict and plan demand your organization must directly connect your Digital Supply Chain to Integrated Business Planning. A daunting task.
Learn how major retailers and consumer goods companies can reach the perfect balance; with examples focused on more accurate demand sensing, automated processes, and integration real-time supply chain data.
Learn how major retailers and consumer goods companies can reach the perfect balance; with examples focused on more accurate demand sensing, automated processes, and integration real-time supply chain data.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Winning Consumer Journeys - Is there really a ‘one size fit all’?
.png){kind=logo}
Peter Muggleston, Chief Digital Officer of Mitre10, and Orit Bar-Ad, Global Head Portfolio Strategy at GK Software, will be looking into some of the deeper reasons for consumers behaviour, the impact
...
_logo.svg.png){kind=logo}
x
Wednesday, 12 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Winning Consumer Journeys - Is there really a ‘one size fit all’?
Peter Muggleston, Chief Digital Officer of Mitre10, and Orit Bar-Ad, Global Head Portfolio Strategy at GK Software, will be looking into some of the deeper reasons for consumers behaviour, the impact on consumers expectations from their shopping journey and what that means from technology perspective.
About Peter:
Before joining Mitre 10, Peter held CIO roles at Tower Insurance, Foodstuffs North Island and ASB bank, all of which undertook complex transformational change in the technology space while Peter was at the helm. Peter joined Mitre 10 in a permanent position in August 2022, however he was an important part of team orange for few months prior in both a consulting capacity for Programme ONE and then as an interim CIO. Peter started his career in technology at Shell International. For the next ten years, Peter worked in some interesting places internationally – such as the Netherlands and Sarawak, Borneo – before returning to New Zealand.
About Orit:
Orit, GK’s Global Head of Portfolio Strategy, has worked with Retailers in over 60 countries, from all segments and tiers, for over 25 years.
Mrs. Bar-Ad spans Retail software strategy, planning and delivery experience from various angles having worked for major providers as well as key retailers around the world.
11:45AM - 12:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - AI-Driven Marketing for APAC Retail: Strategies That Work Now
In APAC’s unique retail landscape, AI is your key to changing as fast as your shoppers do. Join us for an action-oriented session where we'll skip the hype and focus on how to transform fresh
...
x
Wednesday, 12 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - AI-Driven Marketing for APAC Retail: Strategies That Work Now
In APAC’s unique retail landscape, AI is your key to changing as fast as your shoppers do. Join us for an action-oriented session where we'll skip the hype and focus on how to transform fresh APAC-specific insights into impactful marketing strategies straight away – across digital, omnichannel, and CPG retail. Customize Google’s predictive and generative AI to work on what really matters to your marketing team - be that store footfall, online sales, new customers, loyalty & app engagement, awareness or retail media goals. Plus, get an exclusive sneak peek at new Google retail features launching in APAC, designed to maximize your marketing ROI in 2024.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Unifying Commerce in SEA: Navigating the New Retail Landscape with Technology and Customer Experience
.png)
This fireside chat features BharatiBalakrishnan, Shopify's Country Head & Director for SEA/India, alongside industry experts, who will dissect the transformative trends in retail across Southeast
...
x
Wednesday, 12 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Unifying Commerce in SEA: Navigating the New Retail Landscape with Technology and Customer Experience
This fireside chat features Bharati Balakrishnan, Shopify's Country Head & Director for SEA/India, alongside industry experts, who will dissect the transformative trends in retail across Southeast Asia, as highlighted in the Shopify SEA Retail Report. They will explore critical themes such as enhancing customer experience, the strategic role of unified commerce, and the impactful investments in technology that are reshaping retail platforms from marketplaces to brand.com. Discover the strategies or approach pivotal for thriving in the ever-evolving retail environment of SEA.
12:15PM - 1:45PM | Invite-only Lunch
Level 3
ROKT - Australian Retailers
Level 3
Similar Web
Level 3
Amazon
Level 3
Relex - Unleashing AI’s potential for supply chain
In today's rapidly evolving retail landscape, Artificial Intelligence (AI) is no longer an option but a necessity for supply chain success. We will explore how AI-driven forecasting techniques are
...
1:45PM - 2:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Twilio
x
Wednesday, 12 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Twilio
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Manhattan Associates
x
Wednesday, 12 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Manhattan Associates
2:20PM - 2:50PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - 10x GMV Growth: Unveiling Razer's Marketplace Expansion Journey with Rithum
Discover how Razer, a leading global gaming brand, utilised Rithum's marketplaces solution to seamlessly expand into global marketplaces. Learn firsthand how data-driven strategies powered by Rithum
...
x
Wednesday, 12 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - 10x GMV Growth: Unveiling Razer's Marketplace Expansion Journey with Rithum
Discover how Razer, a leading global gaming brand, utilised Rithum's marketplaces solution to seamlessly expand into global marketplaces. Learn firsthand how data-driven strategies powered by Rithum enabled Razer to navigate diverse markets, optimise operations, and amplify their brand presence worldwide. Gain actionable insights to propel your own international expansion efforts.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Adapting to the New Norm: Embracing Unified Commerce as the Key to Retail Transformation
.png)
The session is about how transformation can often be stunted by decisions that are made. Specific technologies can assist with a more holistic transformation effort that assists retailers to deliver
...
x
Wednesday, 12 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Adapting to the New Norm: Embracing Unified Commerce as the Key to Retail Transformation
The session is about how transformation can often be stunted by decisions that are made. Specific technologies can assist with a more holistic transformation effort that assists retailers to deliver differentiated customer centricity.
3:00PM - 3:30PM | Fireside Chat
Cassia Room, Level 3
Chris Chong, CEO, Retail & Workspace at CapitaLand
x
Wednesday, 12 June 2024 | 3:00PM - 3:30PM | Fireside Chat | Cassia Room, Level 3
Chris Chong, CEO, Retail & Workspace at CapitaLand
The Great Retail Experience: Powering Growth in APAC through Transformation and Collaboration
3:00PM - 3:30PM | Keynote
Heliconia, Level 3
Leading Digital Transformation Has Changed
x
Wednesday, 12 June 2024 | 3:00PM - 3:30PM | Keynote | Heliconia, Level 3
Leading Digital Transformation Has Changed
3:45PM - 4:15PM | Keynote
Heliconia, Level 3
How AI is transforming the retail landscape
The promise of GenAI in retail is as large, if not larger than the promise of the Internet was back in the 1990s, but will also come with its own challenges. In this session Deborah and Jon, both
...
.png)
x
Wednesday, 12 June 2024 | 3:45PM - 4:15PM | Keynote | Heliconia, Level 3
How AI is transforming the retail landscape
The promise of GenAI in retail is as large, if not larger than the promise of the Internet was back in the 1990s, but will also come with its own challenges. In this session Deborah and Jon, both long-time retail veterans, will discuss what can work and what might not for global retailers with this new technology. From personalization at scale to privacy they'll break down what trends retailers need to be watching for when it comes to how best to use GenAI in their businesses, and perhaps more importantly when not to.
3:45PM - 4:15PM | Keynote
Cassia Room, Level 3
Tapping into the enterprise to create great customer experiences
Aeon is a general retailer that operates retail, health ＆ wellness, general financial services, property development, and service/specialty store businesses in Japan, as well as in China and across
...
.png)
x
Wednesday, 12 June 2024 | 3:45PM - 4:15PM | Keynote | Cassia Room, Level 3
Tapping into the enterprise to create great customer experiences
Aeon is a general retailer that operates retail, health ＆ wellness, general financial services, property development, and service/specialty store businesses in Japan, as well as in China and across ASEAN markets.
In this rapidly evolving business environment, Aeon recognize the importance of leveraging technology to significantly transform our existing businesses, while seizing new business opportunities, and building a prosperous future together with local communities.
We, who are closest to people's lives and who best understand our producers, are committed to challenge ourselves to combine our "compassion and expertise" and offer personalized and "heart-warming experience" to our customers.
In this rapidly evolving business environment, Aeon recognize the importance of leveraging technology to significantly transform our existing businesses, while seizing new business opportunities, and building a prosperous future together with local communities.
We, who are closest to people's lives and who best understand our producers, are committed to challenge ourselves to combine our "compassion and expertise" and offer personalized and "heart-warming experience" to our customers.
4:30PM - 5:00PM | Keynote
Cassia Room, Level 3
Everywhere Commerce: A Conversation with Greg Merrill
Join Debra Langley (Lyra Ventures) for a captivating fireside chat with Greg Merrill, a 3x founder turned global growth and transformation executive with NIKE, to hear his views on the future of
...
x
Wednesday, 12 June 2024 | 4:30PM - 5:00PM | Keynote | Cassia Room, Level 3
Everywhere Commerce: A Conversation with Greg Merrill
Join Debra Langley (Lyra Ventures) for a captivating fireside chat with Greg Merrill, a 3x founder turned global growth and transformation executive with NIKE, to hear his views on the future of retail in the age of commerce where customer expectations outpace everything.
In this dynamic one-on-one interview, Greg will delve into:
In this dynamic one-on-one interview, Greg will delve into:
- The Rise of "Everywhere Commerce" and retail's response: It's not a customer journey any more, it's a customer rave. Why retailers must be fully present wherever, whenever, and however their customers choose to transact.
- The Power of Community and Culture: Exciting opportunities are emerging at the intersection of fashion, sports, music, and entertainment, fueled by the rise of social commerce and creator-driven communities.
- What all this means for global retailers, tech innovators, and startups working in the APAC region.
5:00PM - 5:15PM | Keynote
Cassia Room, Level 3
Closing Remarks
x
Wednesday, 12 June 2024 | 5:00PM - 5:15PM | Keynote | Cassia Room, Level 3
Closing Remarks
5:15PM - 7:00PM | Keynote
Cassia Room, Level 3
Conference Networking & Drinks
Thursday, 13 June 2024
9:00AM - 9:15AM | Keynote
Cassia Room, Level 3
Opening Remarks
x
Thursday, 13 June 2024 | 9:00AM - 9:15AM | Keynote | Cassia Room, Level 3
Opening Remarks
9:15AM - 9:45AM | Keynote
Cassia Room, Level 3
Opening Keynote
x
Thursday, 13 June 2024 | 9:15AM - 9:45AM | Keynote | Cassia Room, Level 3
Opening Keynote
9:45AM - 10:15AM | Keynote
Cassia Room, Level 3
Keynote
x
Thursday, 13 June 2024 | 9:45AM - 10:15AM | Keynote | Cassia Room, Level 3
Keynote
10:30AM - 11:00AM | Keynote
Cassia Room, Level 3
Building a strategy to dominate the world's fastest developing grocery market
In this session, Ian Kwon, Lotte's Chief Strategy Officer will share his story of Lotte’s ambition to be number one in grocery in Korea. Ian will provide a peek into how the Korean market has
...
.png)
-1.png)
Moderated By: Adriano Araujo
President, Asia-Pacific, Middle East and Africa (APAC & MEA)
Ocado Group
Ocado Group
x
Thursday, 13 June 2024 | 10:30AM - 11:00AM | Keynote | Cassia Room, Level 3
Building a strategy to dominate the world's fastest developing grocery market
In this session, Ian Kwon, Lotte's Chief Strategy Officer will share his story of Lotte’s ambition to be number one in grocery in Korea. Ian will provide a peek into how the Korean market has developed, and the strategy that is transforming Lotte today. In conversation with Ocado's President for APAC & MEA, Adriano Araujo, Ian will discuss Lotte's strategy to thrive in the world's most fast-developing grocery markets, and their plans to build market share in a hyper-competitive landscape.
Moderated By: Adriano Araujo
President, Asia-Pacific, Middle East and Africa (APAC & MEA)
Ocado Group
Ocado Group
10:30AM - 11:00AM | Keynote
Cassia Room, Level 3
Great retail instore experience that will be talked about
.png)
x
Thursday, 13 June 2024 | 10:30AM - 11:00AM | Keynote | Cassia Room, Level 3
Great retail instore experience that will be talked about
11:10AM - 11:40AM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - From silos to success: How leading retailers deliver lasting results
Why do tough departmental goals not always translate into improved supply chain performance? While you may see short-term gains, over time contradictions across departments diminish the overall
...
x
Thursday, 13 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - From silos to success: How leading retailers deliver lasting results
Why do tough departmental goals not always translate into improved supply chain performance? While you may see short-term gains, over time contradictions across departments diminish the overall results. More meetings, loose integrations, and shared data will only take you so far. Join this discussion to learn how each speaker achieved lasting business impact through an end-to-end supply chain digital transformation with Blue Yonder.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Global Market Strategies: Digital, Cost, Risk, Resilience
.png){kind=logo}
It’s easy to take the handbrake off your growth targets and expand into new territories worry-free, right? Launching into international markets is exciting, but hurdles like customs delays, fines and
...
x
Thursday, 13 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Global Market Strategies: Digital, Cost, Risk, Resilience
It’s easy to take the handbrake off your growth targets and expand into new territories worry-free, right? Launching into international markets is exciting, but hurdles like customs delays, fines and penalties, and unhappy customers remain and can deter retailers of all sizes. However, if businesses can get their tech stack and tax compliance right, they’ll be able to overcome these obstacles in new markets and thrive.
Join Sacha Wilson, Senior Director of International at Avalara, as he delves into the pivotal role of tech and tax compliance in surmounting challenges for retailers venturing into global markets. Discover how leveraging tax strategies and the right tech stack can enhance resilience and ensure success amidst the complexities of international commerce and a tough economic environment.
Tax compliance can be complex. It can be boring, and it can be stressful — but, what you’ll learn from this session, is that it can’t be ignored.
Join Sacha Wilson, Senior Director of International at Avalara, as he delves into the pivotal role of tech and tax compliance in surmounting challenges for retailers venturing into global markets. Discover how leveraging tax strategies and the right tech stack can enhance resilience and ensure success amidst the complexities of international commerce and a tough economic environment.
Tax compliance can be complex. It can be boring, and it can be stressful — but, what you’ll learn from this session, is that it can’t be ignored.
11:45AM - 12:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Real-time Retail with AI: AI-powered Planning, Pricing, Inventory and PLM to Drive Profitability, Enable Sustainability & Stay Close to Consumers
Shift from the traditional concept of 'endless aisle' to the 'right aisle' in retail, focusing on curated assortments aligned with brand promise, products your customers want, environmental
...
x
Thursday, 13 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Real-time Retail with AI: AI-powered Planning, Pricing, Inventory and PLM to Drive Profitability, Enable Sustainability & Stay Close to Consumers
Shift from the traditional concept of 'endless aisle' to the 'right aisle' in retail, focusing on curated assortments aligned with brand promise, products your customers want, environmental compliance and profitable SKUs.
Retailers and brands need fast, efficient pre-season planning and product development and the agility to react quickly once the selling season starts through strategic pricing, promotional tactics and optimized inventory placement. Sustainability goals, starting from the Merchandise Financial Plan phase through to product execution, must be respected while also profit margins.
Discover AI-driven solutions enabling real-time retail optimization through data-driven decisions, automations and industry best practices from concept to replenishment. Hear case studies from global retailers, brands and manufacturers who are increasing margins by up to15%, lowering inventory by up to 30% and reducing time to market by up to 60% while navigating complex industry challenges with Centric Software's AI-powered solutions.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Experiences from Building a US Retail Media Business, and the Opportunity for the APAC Market
Thinking of building a retail media business in 2024? Melanie Zimmermann, General Manager of Criteo’s Global Retail Media business, recently joined commerce media company, Criteo having spent nearly
...
x
Thursday, 13 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Experiences from Building a US Retail Media Business, and the Opportunity for the APAC Market
Thinking of building a retail media business in 2024? Melanie Zimmermann, General Manager of Criteo’s Global Retail Media business, recently joined commerce media company, Criteo having spent nearly a decade at one of the top 25 largest US retailers: Macy’s. There, she successfully built Macy’s Media Network that reaches more than 46 million customers across Macy’s and Bloomingdale’s and influences more than 440 million transactions online and in-store. This session will detail clear learnings from building a retail media network, as well as the market differences that must be considered for APAC advertisers. Key topics will include:
-
- In housing vs. outsourcing decisions when it comes to both the tech stack, people and process
- Building a full-funnel on- and offsite value proposition
- Maximizing revenue increase by driving growth above and beyond traditional trade dollars
- Measurement and insights
12:15PM - 1:45PM | Invite-only Lunch
Level 3
ROKT - Japanese Retailers
Level 3
NORA - Australia Retailers
Level 3
Lenovo
Level 3
Details to come
1:45PM - 2:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Loymax
x
Thursday, 13 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Loymax
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Zebra
x
Thursday, 13 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Zebra
2:20PM - 2:50PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bricks to Clicks - Driving Seamless Online-Offline Strategies.
In today's hyper-connected world, it's crucial for businesses to adopt a holistic approach that bridges the gap between online and offline channels to create a seamless and unified customer
...
x
Thursday, 13 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bricks to Clicks - Driving Seamless Online-Offline Strategies.
In today's hyper-connected world, it's crucial for businesses to adopt a holistic approach that bridges the gap between online and offline channels to create a seamless and unified customer experience. Our discussion on "Driving Seamless Online-Offline Strategies" will delve into innovative strategies and best practices to connect online stores and physical locations, ensuring customers receive a consistent and high-quality experience across all touchpoints. We will explore the role of technology and data integration, personalisation techniques, effective omnichannel marketing, and other key factors in creating a cohesive and immersive experience that strengthens customer loyalty and satisfaction. Join us as we discuss the future of retail and learn how businesses can successfully navigate the convergence of online and offline environments
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Asana
x
Thursday, 13 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Asana
3:00PM - 3:30PM | Keynote
Cassia Room, Level 3
Keynote - Seamless Logistics
x
Thursday, 13 June 2024 | 3:00PM - 3:30PM | Keynote | Cassia Room, Level 3
Keynote - Seamless Logistics
3:00PM - 3:30PM | Keynote
Heliconia Room, Level 3
New Beginnings - Kickstarting an 80 Year Old Retail Brand Into a New Era
.png)
.png)
x
Thursday, 13 June 2024 | 3:00PM - 3:30PM | Keynote | Heliconia Room, Level 3
New Beginnings - Kickstarting an 80 Year Old Retail Brand Into a New Era
3:45PM - 4:15PM | Keynote
Cassia Room, Level 3
How to survive and thrive in retail. A Japanese case of Don Quijote stores
.png)
x
Thursday, 13 June 2024 | 3:45PM - 4:15PM | Keynote | Cassia Room, Level 3
How to survive and thrive in retail. A Japanese case of Don Quijote stores
4:15PM - 4:45PM | Keynote
Cassia Room, Level 3
The APAC Retail Economic Outlook: Where We Are Today and Where We Are Headed
.png)
x
Thursday, 13 June 2024 | 4:15PM - 4:45PM | Keynote | Cassia Room, Level 3
The APAC Retail Economic Outlook: Where We Are Today and Where We Are Headed
4:45PM - 5:00PM | Keynote
Closing Remarks
x
Thursday, 13 June 2024 | 4:45PM - 5:00PM | Keynote |
Closing Remarks