2026 Agenda

For retailers looking to expand into new markets, the age-old question comes up - find a partner, or go it alone?

In this session, retail leaders who have taken opposite paths on the road to expansion and monetization will share what their journeys are like, helping delegates understand what is the best path forward for them.

Agentic AI could, and IS, revolutionizing the retail space. What makes AI's latest iteration tick?

With applications such as online and mobile shopping, AI agents could help consumers find the best deals, get the biggest discounts and make purchasing decisions with little to no input from users. That’s before we start talking about Agentic AI in retail operations – with autonomous entities optimizing everything from warehousing to procurement and supply chain management.

We could end up seeing the rise of agentic marketplaces, ecosystems and factories. The possibilities seem endless, and we need to understand where this is all going.

The APAC E-Commerce experience is one of the best in the world. But the omnichannel experience is still years behind the west.

Join us as we explore what retailers need to get right to build a world-class omnichannel shopping experience in this part of the world.

What's the best way to build a loyalty program?

Should you look to build your own platform, make use of the features of another, or simply go old-school in an increasingly tech-heavy world?

From zero to USD30 billion in revenue in 9 years, retail's latest platform for revenue is going great guns.

But what exactly are retailers supposed to make of its success? Should it be viewed as a branding opportunity to reach a new audience, or is it just one part of a wider strategy for monetization? Join our panel of experts for a deep discussion about retail's latest platform for shopper engagement.

The pace of development and innovation in APAC isn't just a question of developed vs developing markets.

With Search & Generative AI disrupting shopping behavior, and differing levels of technological adoption across the region, understanding how platform trends are developing is key to growth and aspiration. Where does that road take us?

Innovative pop-ups. Flagship stores. Mall entertainment experiences. Retailers, brands and property developers are refocusing their efforts on building immersive customer journeys. Why?

The consumer journey is one that balances both rational research and irrational decision-making. Studies have shown that customers are increasingly likely to do research online, and then make a purchasing a decision after physically experiencing products / brands in person; a process that itself is subjective.

Is that why malls are becoming tourist destinations? Are retail flagship stores the next frontier? Where do we go from here?

With scam syndicates on the rise, fraud an ever-present issue and cybersecurity still in its APAC-related infancy, the question needs to be asked - do retailers need to do more for the consumer?

Spiraling costs, increased regulatory challenges and the balancing of aspiration vs reality; It's a tough world out there!

Join us as we speak to retail leaders who are navigating this increasingly complex region, as culture, compliance and competition clash against hopes, dreams and business plans.

Transformation can only truly work if your organization believes in it. What can we learn from the successes, and failures, of others?