2026 Agenda

MUJI is globally recognized for its philosophy of “no-brand quality goods,” delivering practical, well-designed products that fulfill everyday human needs through simplicity and thoughtful design. While the brand presents a minimalist experience to customers, maintaining that simplicity across thousands of products, diverse categories, and global markets requires significant operational discipline behind the scenes.

As MUJI has expanded its footprint across regions and product categories, the company has faced increasing complexity in product development, supply chain coordination, and global operations. Ensuring consistency across markets while allowing local teams to respond to regional needs requires stronger governance, improved visibility, and greater collaboration across teams.

In this session, MUJI will share how the organization is strengthening the operational foundations that support its philosophy from managing product information more effectively to improving coordination across global teams and supply chains. The conversation will explore how maintaining simplicity at scale requires thoughtful operational design and a strong data foundation.

Retail leaders will gain insight into how MUJI balances philosophy, operational discipline, and global growth while continuing to deliver the consistent customer experience that defines the brand.

Forget guesswork. Today’s most successful retailers build journeys grounded in what customers really do, not what brands hope they’ll do.

In this session, Dotdigital and a leading retail client uncover how behaviour‑driven insights shape natural, high‑impact journeys across every channel. You’ll walk away with practical tactics for designing cross‑channel experiences that feel human, relevant, and impossible to ignore.

Join TransPerfect & a leading APAC retail brand, to explore how brands are using AI powered localization, LLMs & digital marketing to drive cross border growth.

Walk away with insights on maintaining brand consistency in an ever crowded AI world, optimizing for AI search & scaling digital marketing to build brand trust across the globe.

Siloed retail operations slow decision‑making, especially in the dynamic APAC operating environment.

Blue Yonder AI unifies complex data and enables teams to act with machine‑speed and precision, improving forecasts and predictions, reducing risk, and accelerating decisions across the business. Learn how embracing AI turns complexity into rapid, informed action that drives better business outcomes and customer experiences.

Connecting Planning, PLM, Market Intelligence, Pricing & Inventory and PXM for Speed, Margin & Consumer Trust AI is redefining retail execution from product concept to consumer. This session explores how connecting Planning, PLM, Market Intelligence, Pricing & Inventory and PXM (PIM, DAM, Syndication, Digital Analytics) on one single platform drives faster decisions, stronger margins and lasting consumer trust. Learn how 20,000+ brands and retailers like ASICS, AEON/Topvalue, Kmart/Target, Carrefour, SHEGLAM, Levi Strauss & Co, Magnum, The Body Shop, TESCO, Revlon and more turn AI-powered insight into smart decisions and transform multi-channel commercialization into a durable engine of growth.

Chateraise continues its aggressive expansion as a Japan-born global sweets brand, with a particularly strong presence across Asia. However, behind this rapid growth lay a hidden challenge: "Payment Fragmentation," where payment systems varied significantly by country and store. This fragmentation led to operational complexity and became a major barrier to further global scaling.

In this session, we will explore Chateraise's initiative to unify its global payment infrastructure in Southeast Asia. We will delve into the strategic background behind the decision—"Why was platform integration necessary now?"—and discuss their future outlook.

Note: this session will be conducted in Japanese

Self service checkout has become a critical platform in Australian retail — shaping customer experience, store performance, and long‑term growth. Based on newly published IDC research surveying Australian consumers and retailers, this thought leadership session explores why self service is being re‑evaluated and how checkout is evolving from a transactional function into a core part of the in‑store experience.

Drawing directly from the consumer findings of the IDC survey, Stephanie Krishnan (IDC) will highlight what Australian shoppers value most at checkout — including ease of use, speed, and intuitive experiences — and why retailers are placing greater emphasis on usability, availability, and operational resilience as a result.

Professor Gary Mortimer will provide an Australian retail perspective, contextualising the research findings through real‑world shopper behaviour and broader market dynamics, while Kristie Longhurst (Diebold Nixdorf) will share industry patterns and lessons observed across the market as retailers respond to these shifts through modular self service, resilient store operations, and data‑driven optimisation.

Attendees will gain practical, Australia‑specific insights into how checkout and self service can be designed to support better customer experiences, more reliable store operations, and sustainable retail performance.

Physical stores are not fading, they are redefining retail leadership. The store is becoming the core transformation engine of modern retail: digitized, connected in real time, and powered by IoT, data and AI.

When store data becomes trusted, granular and actionable, it fuels unified commerce, accelerates e-commerce performance, improves on-shelf availability, empowers associates, and elevates customer experience. The connected store is not a concept anymore, it is the new operating model enabling faster growth, higher NPS, and structural performance gains across the chain.

Keeping frontline teams connected, informed, engaged and empowered across hundreds of locations presents a powerful opportunity to strengthen operations and lift performance at scale.

At 7‑Eleven, a leading global convenience retailer, WorkJam’s Frontline Operations Platform has been scaled across more than 10,000 employees in 780+ stores, creating a more connected way for squads, managers, and franchise partners to communicate, collaborate, and bring initiatives to life. 

In this session, hear from Deb Jollie, Team Lead at 7‑Eleven, on how this approach has created stronger two‑way communication with the frontline — enabling the business to better understand, listen to, and respond to its teams. The platform supports a test‑and‑learn environment, helps build connected communities, and ensures insights from the frontline inform decision‑making at every level. 

7‑Eleven is entering a pivotal phase: partnering with WorkJam to drive productivity while continuing to strengthen community, engagement, and connection across the Store Network, Field and Support office teams. This session will offer practical insights on connecting strategy to the frontline, enabling meaningful two‑way communication, and leveraging frontline platforms to deliver sustainable productivity and strong business outcomes. 

Big C Thailand is redefining its retail architecture around a simple principle: customer data first. In this session, Big C leaders share their vision for building a vertical AI foundation that places customer insight at the heart of store-level assortment, planning, and execution. With SymphonyAI & READY, they explore why grocery-specific AI, data integration, and platform thinking are critical to building the next generation of retail operations.