2026 Agenda

MUJI is globally recognized for its philosophy of “no-brand quality goods,” delivering practical, well-designed products that fulfill everyday human needs through simplicity and thoughtful design. While the brand presents a minimalist experience to customers, maintaining that simplicity across thousands of products, diverse categories, and global markets requires significant operational discipline behind the scenes.

As MUJI has expanded its footprint across regions and product categories, the company has faced increasing complexity in product development, supply chain coordination, and global operations. Ensuring consistency across markets while allowing local teams to respond to regional needs requires stronger governance, improved visibility, and greater collaboration across teams.

In this session, MUJI will share how the organization is strengthening the operational foundations that support its philosophy—from managing product information more effectively to improving coordination across global teams and supply chains. The conversation will explore how maintaining simplicity at scale requires thoughtful operational design and a strong data foundation.

Retail leaders will gain insight into how MUJI balances philosophy, operational discipline, and global growth while continuing to deliver the consistent customer experience that defines the brand.

Forget guesswork. Today’s most successful retailers build journeys grounded in what customers really do, not what brands hope they’ll do.

In this session, Dotdigital and a leading retail client uncover how behaviour‑driven insights shape natural, high‑impact journeys across every channel. You’ll walk away with practical tactics for designing cross‑channel experiences that feel human, relevant, and impossible to ignore.

Join TransPerfect & a leading APAC retail brand, to explore how brands are using AI powered localization, LLMs & digital marketing to drive cross border growth.

Walk away with insights on maintaining brand consistency in an ever crowded AI world, optimizing for AI search & scaling digital marketing to build brand trust across the globe.

What happens when your AI goes beyond just answering questions and starts solving complex problems? Welcome to the Agentic Enterprise. Join Google Cloud as we look ahead to the future of the consumer experience. We’ll showcase real-world use cases and outline the strategic moves you must make now to evolve your architecture, revolutionize workflows across commerce and service, and deploy foundational AI that will set you up to meet consumer's evolving behaviors and expectations.

How can retailers move from ambition to execution faster?

Join Microsoft and Infosys as they focus on industry‑specific operating models, modular solutions, and co‑innovation approaches that reduce risk, shorten time‑to‑value, and enable retailers to modernize core systems while continuously evolving in a highly competitive regional market.

Siloed retail operations slow decision‑making, especially in the dynamic APAC operating environment.

Blue Yonder AI unifies complex data and enables teams to act with machine‑speed and precision, improving forecasts and predictions, reducing risk, and accelerating decisions across the business. Learn how embracing AI turns complexity into rapid, informed action that drives better business outcomes and customer experiences.

Search rankings once took years to build. AI answer engines are reshaping them in months. As consumers increasingly rely on AI to decide what to buy, brands that aren’t part of that conversation aren’t just losing traffic they’re losing relevance.

This session explores a critical question: does your commerce strategy reflect how customers behave today? We’ll get practical about what it takes to become the brand AI sees, trusts, and recommends across every moment of discovery and decision.

Because in this new landscape, visibility isn’t earned over time it’s won in every interaction

Beyond technical hurdles, the true barrier to scaling innovation is organizational readiness. This session addresses the need for a stronger narrative to overcome workforce fear, emphasizing the reimagination of operating models and strategic workforce planning.

We will explore why success requires the active sponsorship of the collective leadership—moving accountability beyond IT—and introduce a new perspective on value creation, highlighting how tokenomics is redefining the costs and ROI profiles of future investments.

Connecting Planning, PLM, Market Intelligence, Pricing & Inventory and PXM for Speed, Margin & Consumer Trust AI is redefining retail execution from product concept to consumer. This session explores how connecting Planning, PLM, Market Intelligence, Pricing & Inventory and PXM (PIM, DAM, Syndication, Digital Analytics) on one single platform drives faster decisions, stronger margins and lasting consumer trust. Learn how 20,000+ brands and retailers like ASICS, AEON/Topvalue, Kmart/Target, Carrefour, SHEGLAM, Levi Strauss & Co, Magnum, The Body Shop, TESCO, Revlon and more turn AI-powered insight into smart decisions and transform multi-channel commercialization into a durable engine of growth.

Chateraise continues its aggressive expansion as a Japan-born global sweets brand, with a particularly strong presence across Asia. However, behind this rapid growth lay a hidden challenge: "Payment Fragmentation," where payment systems varied significantly by country and store. This fragmentation led to operational complexity and became a major barrier to further global scaling.

In this session, we will explore Chateraise's initiative to unify its global payment infrastructure in Southeast Asia. We will delve into the strategic background behind the decision—"Why was platform integration necessary now?"—and discuss their future outlook.

Note: this session will be conducted in Japanese

How does unified marketing and commerce data help retailers across Asia Pacific make faster, better decisions?

This session explores breaking down reporting silos, connecting retail media and performance channels, and enabling self‑service analytics so teams can optimize spend, measure omnichannel impact, and prove ROI with confidence at scale today.

Physical stores are not fading, they are redefining retail leadership. The store is becoming the core transformation engine of modern retail: digitized, connected in real time, and powered by IoT, data and AI.

When store data becomes trusted, granular and actionable, it fuels unified commerce, accelerates e-commerce performance, improves on-shelf availability, empowers associates, and elevates customer experience. The connected store is not a concept anymore, it is the new operating model enabling faster growth, higher NPS, and structural performance gains across the chain.

How can we address operational complexity across stores and markets?

Learn how unifying POS, real‑time pricing and promotion control, and high system resilience can help retailers reduce disruption, empower store teams, and deliver consistent, reliable shopping experiences across Asia Pacific at scale.

How can advanced analytics and AI help retailers across Asia Pacific turn uncertainty into smarter decisions?

This session explores demand forecasting, pricing and promotion optimization, customer intelligence, and risk management—showing how trusted data, explainable AI, and industry‑specific models enable retailers to improve profitability, resilience, and planning confidence at scale.

How does modern payment infrastructure enable retailers to scale across Southeast Asia?

This session explores simplifying complex payment flows, supporting omnichannel commerce, improving conversion with localized methods, and leveraging APIs and real‑time insights to reduce friction, enhance reliability, and build resilient, growth‑ready retail operations for B2B leaders.

How does payment innovation, security, and data intelligence are help retailers across Asia Pacific grow more efficiently?

This session covers frictionless checkout, fraud reduction, loyalty enablement, and actionable insights—showing how payments, partnerships, and trusted networks can drive better customer experiences and sustainable, data‑led retail performance at scale.

Microsoft and Hanshow present how integrated digital shelf solutions help retailers solve a persistent industry challenge: execution gaps at store level.

This session focuses on improving price compliance, reducing manual workload, and enabling faster change management—showing how connected store infrastructure empowers frontline teams, improves accuracy, and supports consistent execution across large retail networks.

Keeping frontline teams connected, informed, engaged and empowered across hundreds of locations presents a powerful opportunity to strengthen operations and lift performance at scale.

At 7‑Eleven, a leading global convenience retailer, WorkJam’s Frontline Operations Platform has been scaled across more than 10,000 employees in 780+ stores, creating a more connected way for squads, managers, and franchise partners to communicate, collaborate, and bring initiatives to life. 

In this session, hear from Deb Jollie, Team Lead at 7‑Eleven, on how this approach has created stronger two‑way communication with the frontline — enabling the business to better understand, listen to, and respond to its teams. The platform supports a test‑and‑learn environment, helps build connected communities, and ensures insights from the frontline inform decision‑making at every level. 

7‑Eleven is entering a pivotal phase: partnering with WorkJam to drive productivity while continuing to strengthen community, engagement, and connection across the Store Network, Field and Support office teams. This session will offer practical insights on connecting strategy to the frontline, enabling meaningful two‑way communication, and leveraging frontline platforms to deliver sustainable productivity and strong business outcomes. 

As commerce shifts from search-led browsing to AI-guided buying, retailers face a new imperative: become discoverable, trusted, and ready to convert in agent-driven journeys, or risk becoming invisible.

In this session, Anne-Claire Baschet, Chief Data & AI Officer at Mirakl, joins Warwick Blunt, GM Digital Commerce at Myer, to explore how Agentic Commerce is reshaping product discovery, decision-making, and digital shelf strategy across APAC.

Together, they will discuss what retailers must build now, from data and assortment readiness to trust, activation, and monetization, and how Mirakl helps retailers stay visible, competitive, and ready to convert as AI agents increasingly influence what shoppers buy and from whom.

Microsoft and Enhans share how retailers in Asia Pacific are tackling persistent in‑store blind spots using AI‑powered computer vision.

This session explores improving on‑shelf availability, reducing shrink, and optimizing store execution through real‑time visual insights—helping retailers move from reactive fixes to proactive, data‑driven in‑store performance at scale.

Big C Thailand is redefining its retail architecture around a simple principle: customer data first. In this session, Big C leaders share their vision for building a vertical AI foundation that places customer insight at the heart of store-level assortment, planning, and execution. With SymphonyAI & READY, they explore why grocery-specific AI, data integration, and platform thinking are critical to building the next generation of retail operations.

Elevate your 2026 experience with a vision for the future of retail, where we explore how AI has reshaped shopping behaviours and trends you should not miss.

Join us for an action-oriented session where we focus on the practical reality of agentic commerce. We will explore how brands can capture instant intent and transform how they create, capture, and convert demand in this new era.

Whether your goal is driving store footfall, increasing online sales, or building deeper customer loyalty, learn how to leverage Google’s AI to work intelligently for your marketing team. Plus, get an exclusive sneak peek at new Google retail features launching in APAC, designed to maximize your marketing ROI in 2026.

Self service checkout has become a critical platform in Australian retail — shaping customer experience, store performance, and long‑term growth. Based on newly published IDC research surveying Australian consumers and retailers, this thought leadership session explores why self service is being re‑evaluated and how checkout is evolving from a transactional function into a core part of the in‑store experience.

Drawing directly from the consumer findings of the IDC survey, Stephanie Krishnan (IDC) will highlight what Australian shoppers value most at checkout — including ease of use, speed, and intuitive experiences — and why retailers are placing greater emphasis on usability, availability, and operational resilience as a result.

Professor Gary Mortimer will provide an Australian retail perspective, contextualising the research findings through real‑world shopper behaviour and broader market dynamics, while Kristie Longhurst (Diebold Nixdorf) will share industry patterns and lessons observed across the market as retailers respond to these shifts through modular self service, resilient store operations, and data‑driven optimisation.

Attendees will gain practical, Australia‑specific insights into how checkout and self service can be designed to support better customer experiences, more reliable store operations, and sustainable retail performance.

3.5 million traditional warungs. 17,000 islands. One fragmented supply chain. For FMCG brands trying to scale, the last mile isn't just hard — it's structurally broken. Deep Insights, an AI Agent driven SCM solution provider and Bersama, Indonesia's leading warung enablement platform — present a new model: replacing legacy systems with a unified WMS + TMS + AI Agent platform. Deep Insights' 46 specialized AI Agents solve these by acting as digital workers that coordinate across systems, monitor in real-time, and optimize continuously.

How do retailers across Asia Pacific use cloud, AI, and data platforms to modernize operations and elevate customer experiences?

This session explores intelligent stores, secure data foundations, and generative AI—from supply chain to frontline—helping retailers scale innovation, improve resilience, and unlock long‑term B2B value responsibly.