As consumer behavior evolves and technology continues to reshape the shopping landscape, grocers and retailers alike face similar challenges. In this session, we will explore some of the challenges and opportunities in the grocery market that correlate to the broader retail market. Hear how grocers can adapt to shifting consumer preferences, technological advancements, and market disruptions. Whether you're a grocer, retailer, or industry enthusiast, this session promises valuable insights and practical strategies for navigating the complexities of the modern retail landscape, while ensuring consumer satisfaction, and driving sustainable growth.

Store employees are the face of retail organisations, directly influencing the customer experience (CX). These same workers are often one of the largest cost centers at a company, meaning their employee experience (EX) is vital to unlocking additional productivity and efficiency. Combine the two, and the impact frontline employees have on both the top and bottom line is significant.  

But what would it mean to your organisation if you could achieve your employee experience goals and increase the ROI of your customer experience investment simultaneously?  

Join WorkJam, the world’s first digital frontline workplace, and Qualtrics, the leader and creator of the experience management category, as they share strategies to utilise the power of AI to bridge the gap between CX and EX to turn real-time employee and customer insights into direct action. The result? A more engaged and productive workforce, increased customer satisfaction, and a better top and bottom line.

How can experience and efficiency help retailers realize their business ambitions in light of rising inflation and customer expectations? It's a complex path to sustainable profitability, but balancing experience and operational efficiency is crucial. Discover how you can keep your customers at the heart of your retail business, while driving greater efficiency and effectiveness. Join us to explore the future of retail – powered by payments innovation, customer centricity, and operational efficiencies.

Generative AI has the potential to transform businesses across industries. In this session, we will share Google's perspective on generative AI that can help drive value for retailers. Generative AI is not an esoteric concept, but something retailers are adopting today and improving their businesses with.

The retail sector is undergoing a profound metamorphosis driven by rapid technological advancements, shifting consumer preferences, and the evolving digital ecosystem. As we navigate through this transformative era, it becomes imperative to dissect the current state of retail and envision its trajectory in the years to come.

• The Evolution of Retail
• Enhancing Customer Experience
• Future Trends and Innovations
• AI-Powered Retail Strategies

Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to offer unified shopping experiences creating profitable stores, top-performing store associates, and loyal superfans for your brand. Attendees will hear from a panel of NewStore customers leading transformational efforts at their organizations, and walk away with actionable tips and insights to bring to life at their organizations.

Is it more important to become increasingly accurate your forecasts over time or faster to the right decision just in time? Will generative AI & Machine learning mean we can have both? To better predict and plan demand your organization must directly connect your Digital Supply Chain to Integrated Business Planning. A daunting task.

Learn how major retailers and consumer goods companies can reach the perfect balance; with examples focused on more accurate demand sensing, automated processes, and integration real-time supply chain data.

Peter Muggleston, Chief Digital Officer of Mitre10, and Orit Bar-Ad, Global Head Portfolio Strategy at GK Software, will be looking into some of the deeper reasons for consumers behaviour, the impact on consumers expectations from their shopping journey and what that means from technology perspective.

About Peter: 

Before joining Mitre 10, Peter held CIO roles at Tower Insurance, Foodstuffs North Island and ASB bank, all of which undertook complex transformational change in the technology space while Peter was at the helm. Peter joined Mitre 10 in a permanent position in August 2022, however he was an important part of team orange for few months prior in both a consulting capacity for Programme ONE and then as an interim CIO. Peter started his career in technology at Shell International. For the next ten years, Peter worked in some interesting places internationally – such as the Netherlands and Sarawak, Borneo – before returning to New Zealand. 

About Orit: 

Orit, GK’s Global Head of Portfolio Strategy, has worked with Retailers in over 60 countries, from all segments and tiers, for over 25 years. 

Mrs. Bar-Ad spans Retail software strategy, planning and delivery experience from various angles having worked for major providers as well as key retailers around the world. 

 

In APAC’s unique retail landscape, AI is your key to changing as fast as your shoppers do.  Join us for an action-oriented session where we'll skip the hype and focus on how to transform fresh APAC-specific insights into impactful marketing strategies straight away – across digital, omnichannel, and CPG retail. Customize Google’s predictive and generative AI to work on what really matters to your marketing team - be that store footfall, online sales, new customers, loyalty & app engagement, awareness or retail media goals. Plus, get an exclusive sneak peek at new Google retail features launching in APAC, designed to maximize your marketing ROI in 2024.

This fireside chat features Bharati Balakrishnan, Shopify's Country Head & Director for SEA/India, alongside industry experts, who will dissect the transformative trends in retail across Southeast Asia, as highlighted in the Shopify SEA Retail Report. They will explore critical themes such as enhancing customer experience, the strategic role of unified commerce, and the impactful investments in technology that are reshaping retail platforms from marketplaces to brand.com. Discover the strategies or approach pivotal for thriving in the ever-evolving retail environment of SEA. 

Discover how Razer, a leading global gaming brand, utilised Rithum's marketplaces solution to seamlessly expand into global marketplaces. Learn firsthand how data-driven strategies powered by Rithum enabled Razer to navigate diverse markets, optimise operations, and amplify their brand presence worldwide. Gain actionable insights to propel your own international expansion efforts.

The session is about how transformation can often be stunted by decisions that are made. Specific technologies can assist with a more holistic transformation effort that assists retailers to deliver differentiated customer centricity.

Why do tough departmental goals not always translate into improved supply chain performance? While you may see short-term gains, over time contradictions across departments diminish the overall results. More meetings, loose integrations, and shared data will only take you so far. Join this discussion to learn how each speaker achieved lasting business impact through an end-to-end supply chain digital transformation with Blue Yonder.

It’s easy to take the handbrake off your growth targets and expand into new territories worry-free, right? Launching into international markets is exciting, but hurdles like customs delays, fines and penalties, and unhappy customers remain and can deter retailers of all sizes. However, if businesses can get their tech stack and tax compliance right, they’ll be able to overcome these obstacles in new markets and thrive.

Join Sacha Wilson, Senior Director of International at Avalara, as he delves into the pivotal role of tech and tax compliance in surmounting challenges for retailers venturing into global markets. Discover how leveraging tax strategies and the right tech stack can enhance resilience and ensure success amidst the complexities of international commerce and a tough economic environment.

Tax compliance can be complex. It can be boring, and it can be stressful — but, what you’ll learn from this session, is that it can’t be ignored.

Shift from the traditional concept of 'endless aisle' to the 'right aisle' in retail, focusing on curated assortments aligned with brand promise, products your customers want, environmental compliance and profitable SKUs.

Retailers and brands need fast, efficient pre-season planning and product development and the agility to react quickly once the selling season starts through strategic pricing, promotional tactics and optimized inventory placement. Sustainability goals, starting from the Merchandise Financial Plan phase through to product execution, must be respected while also profit margins.

Discover AI-driven solutions enabling real-time retail optimization through data-driven decisions, automations and industry best practices from concept to replenishment. Hear case studies from global retailers, brands and manufacturers who are increasing margins by up to15%, lowering inventory by up to 30% and reducing time to market by up to 60% while navigating complex industry challenges with Centric Software's AI-powered solutions.

Thinking of building a retail media business in 2024? Melanie Zimmermann, General Manager of Criteo’s Global Retail Media business, recently joined commerce media company, Criteo having spent nearly a decade at one of the top 25 largest US retailers: Macy’s. There, she successfully built Macy’s Media Network that reaches more than 46 million customers across Macy’s and Bloomingdale’s and influences more than 440 million transactions online and in-store. This session will detail clear learnings from building a retail media network, as well as the market differences that must be considered for APAC advertisers. Key topics will include:

1. 1. In housing vs. outsourcing decisions when it comes to both the tech stack, people and process
   2. Building a full-funnel on- and offsite value proposition
   3. Maximizing revenue increase by driving growth above and beyond traditional trade dollars
   4. Measurement and insights

In today's hyper-connected world, it's crucial for businesses to adopt a holistic approach that bridges the gap between online and offline channels to create a seamless and unified customer experience. Our discussion on "Driving Seamless Online-Offline Strategies" will delve into innovative strategies and best practices to connect online stores and physical locations, ensuring customers receive a consistent and high-quality experience across all touchpoints. We will explore the role of technology and data integration, personalisation techniques, effective omnichannel marketing, and other key factors in creating a cohesive and immersive experience that strengthens customer loyalty and satisfaction. Join us as we discuss the future of retail and learn how businesses can successfully navigate the convergence of online and offline environments