All Dates
Tues, 11 June
Wed, 12 June
Thurs, 13 June
Complimentary Translation headsets are provided for Japanese, Chinese and Portuguese
(does not include Exhibitor Big Idea Sessions)
公式カンファレンスには日本語の同時通訳あり
(Exhibitor Big Ideasを除く)
(does not include Exhibitor Big Idea Sessions)
公式カンファレンスには日本語の同時通訳あり
(Exhibitor Big Ideasを除く)
Tuesday, 11 June 2024
Expo opening hours 10:00am - 6:00pm
9:00AM - 9:15AM | Keynote
Cassia - Main Conference
Opening Remarks
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Tuesday, 11 June 2024 | 9:00AM - 9:15AM | Keynote | Cassia - Main Conference
Opening Remarks
9:15AM - 9:30AM | Keynote
Cassia - Main Conference
Welcome
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Tuesday, 11 June 2024 | 9:15AM - 9:30AM | Keynote | Cassia - Main Conference
Welcome
9:30AM - 10:00AM | Keynote
Cassia - Main Conference
Opening Keynote: Meeting Consumer Needs Through Tech-Driven Innovation
Moderated By: Martine Reardon
Senior Advisor for Retail Insights and Content Creation
National Retail Federation
National Retail Federation
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Tuesday, 11 June 2024 | 9:30AM - 10:00AM | Keynote | Cassia - Main Conference
Opening Keynote: Meeting Consumer Needs Through Tech-Driven Innovation
Moderated By: Martine Reardon
Senior Advisor for Retail Insights and Content Creation
National Retail Federation
National Retail Federation
10:00AM - 10:30AM | Keynote
Cassia - Main Conference
The UNIQLO transformation to become a Digital Consumer Retailer: A conversation with Fast Retailing CIO Takahiro Tambara
UNIQLO parent company Fast Retailing embarked on a journey in 2017 to transform itself into a Digital Consumer Retailing Company, providing customers with products they need, no matter where or when
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Tuesday, 11 June 2024 | 10:00AM - 10:30AM | Keynote | Cassia - Main Conference
The UNIQLO transformation to become a Digital Consumer Retailer: A conversation with Fast Retailing CIO Takahiro Tambara
UNIQLO parent company Fast Retailing embarked on a journey in 2017 to transform itself into a Digital Consumer Retailing Company, providing customers with products they need, no matter where or when while ensuring that the company makes, transports, and sells only what is necessary. To achieve this aim, Fast Retailing is enhancing all business processes with various technologies, using only those that are truly valuable to the customers and front-line staff. This includes establishing a platform that uses RFID to “digitalize clothing”. Join us to explore the stories behind these transformations and how Fast Retailing is striving to become the No.1 apparel brand in the world.
10:30AM - 11:00AM | Fireside Chat
Cassia - Main Conference
The Price of being Fair
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Tuesday, 11 June 2024 | 10:30AM - 11:00AM | Fireside Chat | Cassia - Main Conference
The Price of being Fair
11:10AM - 11:40AM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bridging the Gap: Trends and Challenges in Grocery and Retail
As consumer behavior evolves and technology continues to reshape the shopping landscape, grocers and retailers alike face similar challenges. In this session, we will explore some of the challenges
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Tuesday, 11 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bridging the Gap: Trends and Challenges in Grocery and Retail
As consumer behavior evolves and technology continues to reshape the shopping landscape, grocers and retailers alike face similar challenges. In this session, we will explore some of the challenges and opportunities in the grocery market that correlate to the broader retail market. Hear how grocers can adapt to shifting consumer preferences, technological advancements, and market disruptions. Whether you're a grocer, retailer, or industry enthusiast, this session promises valuable insights and practical strategies for navigating the complexities of the modern retail landscape, while ensuring consumer satisfaction, and driving sustainable growth.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Utilising AI to create engaged frontline employees & an unparalleled customer experience
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Store employees are the face of retail organisations, directly influencing the customer experience (CX). These same workers are often one of the largest cost centers at a company, meaning their
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Tuesday, 11 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Utilising AI to create engaged frontline employees & an unparalleled customer experience
Store employees are the face of retail organisations, directly influencing the customer experience (CX). These same workers are often one of the largest cost centers at a company, meaning their employee experience (EX) is vital to unlocking additional productivity and efficiency. Combine the two, and the impact frontline employees have on both the top and bottom line is significant.
But what would it mean to your organisation if you could achieve your employee experience goals and increase the ROI of your customer experience investment simultaneously?
Join WorkJam, the world’s first digital frontline workplace, and Qualtrics, the leader and creator of the experience management category, as they share strategies to utilise the power of AI to bridge the gap between CX and EX to turn real-time employee and customer insights into direct action. The result? A more engaged and productive workforce, increased customer satisfaction, and a better top and bottom line.
But what would it mean to your organisation if you could achieve your employee experience goals and increase the ROI of your customer experience investment simultaneously?
Join WorkJam, the world’s first digital frontline workplace, and Qualtrics, the leader and creator of the experience management category, as they share strategies to utilise the power of AI to bridge the gap between CX and EX to turn real-time employee and customer insights into direct action. The result? A more engaged and productive workforce, increased customer satisfaction, and a better top and bottom line.
11:45AM - 12:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Customer experience and efficiency: Powering the future of retail
How can experience and efficiency help retailers realize their business ambitions in light of rising inflation and customer expectations? It's a complex path to sustainable profitability, but
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Tuesday, 11 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Customer experience and efficiency: Powering the future of retail
How can experience and efficiency help retailers realize their business ambitions in light of rising inflation and customer expectations? It's a complex path to sustainable profitability, but balancing experience and operational efficiency is crucial. Discover how you can keep your customers at the heart of your retail business, while driving greater efficiency and effectiveness. Join us to explore the future of retail – powered by payments innovation, customer centricity, and operational efficiencies.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Putting generative AI to work today
Generative AI is transforming businesses across industries. Join us to hear Google's perspective on generative AI that can help drive value for retailers. You’ll also hear success stories with
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Tuesday, 11 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Putting generative AI to work today
Generative AI is transforming businesses across industries. Join us to hear Google's perspective on generative AI that can help drive value for retailers. You’ll also hear success stories with retailers who are using generative AI for multiple business use cases. David Llamas, the Group Chief Digital Officer at Central Retail will also join Carrie to talk about leveraging AI for driving innovation within Central Group.
12:15PM - 1:45PM | Invite-only Lunch
Level 3
Visenze - Thinking Outside the [Search] Box: Redefining Retail Product Discovery
In today’s social media-driven world, traditional keyword-based search and product discovery engines often fail to interpret the nuances of online shoppers’ intent. This challenge is further hampered
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Tuesday, 11 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
Visenze - Thinking Outside the [Search] Box: Redefining Retail Product Discovery
In today’s social media-driven world, traditional keyword-based search and product discovery engines often fail to interpret the nuances of online shoppers’ intent. This challenge is further hampered by inconsistent data and a lack of contextual understanding in retail search solutions that have not evolved much since the start of the e-commerce era.
As a retail business leader, you understand the importance of helping shoppers find products faster so they can buy them sooner. Multi-Search leverages text, image, and LLMs and combines them with a new vector search engine to directly address these critical needs. This is a paradigm shift for e-commerce.
By attending this session, you'll gain valuable insights and:
- Learn how to seamlessly combine text, visual, and conversational inputs to deliver a better search anywhere across your e-commerce site
- Embrace the transformative power of new and innovative product discovery for shoppers designed to deepen customer engagement and elevate conversions.
- Understand why you should support your shoppers with a highly tuned search and hyper-personalized experience
Level 3
Lark Technologies - Tech, Talent, and Threads: Stitching Success at Under Armour
In today's tight labour market, managing a frontline-heavy workforce is challenging. Frontliners are hard to find, harder to retain, and hardest to train repeatedly. Yet, they remain critical to
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Tuesday, 11 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
Lark Technologies - Tech, Talent, and Threads: Stitching Success at Under Armour
In today's tight labour market, managing a frontline-heavy workforce is challenging. Frontliners are hard to find, harder to retain, and hardest to train repeatedly. Yet, they remain critical to reinforcing a retailer's brand: from delivering memorable customer service to sharing compelling product knowledge, frontliners' every day actions have an enduring impact on a brand. Recognizing this, Under Armour has successfully harnessed frontline-friendly technology to not only equip and empower its staff but also to differentiate itself as an employer and a leader in sports retail.
Join us for an exclusive luncheon to hear Under Armour's story and explore how innovative technology can transform your frontline strategy and enhance your brand.
Join us for an exclusive luncheon to hear Under Armour's story and explore how innovative technology can transform your frontline strategy and enhance your brand.
Level 3
VusionGroup - Revolutionizing Retail: Harnessing IoT, AI, and Data for Enhanced Experiences
Join us at NRF Asia for a transformative Lunch and Learn session where we delve into the future of retail through digitalization. Discover how integrating IoT, AI and advanced data analytics can not
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Tuesday, 11 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
VusionGroup - Revolutionizing Retail: Harnessing IoT, AI, and Data for Enhanced Experiences
Join us at NRF Asia for a transformative Lunch and Learn session where we delve into the future of retail through digitalization. Discover how integrating IoT, AI and advanced data analytics can not only streamline store operations but also create personalized shopping experiences that drive performance. Learn from industry leaders about the latest innovations in retail tech that are setting new benchmarks for efficiency and customer satisfaction. Don't miss the opportunity to explore the digital frontier that is redefining the retail landscape.
Level 3
Dell - Transforming Retail Capabilities with Artificial Intelligence
Learn from Dell Technologies and Intel experts on how you can empower retail evolution in your organization through technology and collaboration
Field Technologist/CTO - Global Industries - Industries Edge & Computer Vision
Dell Technologies
Dell Technologies
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Tuesday, 11 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
Dell - Transforming Retail Capabilities with Artificial Intelligence
Learn from Dell Technologies and Intel experts on how you can empower retail evolution in your organization through technology and collaboration
Field Technologist/CTO - Global Industries - Industries Edge & Computer Vision
Dell Technologies
Dell Technologies
1:45PM - 2:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Revolutionizing Shopping: a 2024 and beyond vision with L'Oréal
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During this session, we will delve into the dynamic evolution of retail and the latest innovations transforming the industry. We will highlight groundbreaking initiatives spearheaded by L'Oréal and
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Tuesday, 11 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Revolutionizing Shopping: a 2024 and beyond vision with L'Oréal
During this session, we will delve into the dynamic evolution of retail and the latest innovations transforming the industry. We will highlight groundbreaking initiatives spearheaded by L'Oréal and other leading retailers, demonstrating how digital technology is reshaping the shopping experience.
- The Evolution of Retail in the beauty industry and luxury industry
- Enhancing Customer Experience
- Future Trends and Innovations: AI-Powered Retail Strategies
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Acing the What, Where, How and When of Customer-Centric and Data-Driven Retailing
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As the world stands at the cusp of the tech revolution, industry gamechangers like Generative AI are supercharging the way organizations access data, generate hypotheses, and drive innovation.
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Tuesday, 11 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Acing the What, Where, How and When of Customer-Centric and Data-Driven Retailing
As the world stands at the cusp of the tech revolution, industry gamechangers like Generative AI are supercharging the way organizations access data, generate hypotheses, and drive innovation. However, businesses can’t run on co-pilot – you still need to make decisions, drive strategy and ensure they drive the right outcomes. With advances in data, analytics and AI evolving almost as quickly as consumer preferences, how can retailers take a holistic approach to truly deliver business impact and deepen engagement with their customers? Aditi Sawhney – Senior Vice President, Advisors Consulting & Information Services at Mastercard will share the power of insights & platforms to drive retail agility, growth and innovation at scale.
2:20PM - 2:50PM | Exhibitor Big Ideas
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - How can AI help Retailers on their digital transformation journey.
In this session Intel share with you their learning on how AI is helping to accelerate the Digital Transformation facing all Retailers and Brands.During the session Intel will be joined with leaders
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Tuesday, 11 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - How can AI help Retailers on their digital transformation journey.
In this session Intel share with you their learning on how AI is helping to accelerate the Digital Transformation facing all Retailers and Brands.
During the session Intel will be joined with leaders from the Retail Industry to share their experiences deploying AI based solutions and how they can help you on the path to deploying AI everywhere.
During the session Intel will be joined with leaders from the Retail Industry to share their experiences deploying AI based solutions and how they can help you on the path to deploying AI everywhere.
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Mastering the art of omnichannel transformation, and understanding its business impact
Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to offer unified shopping experiences creating
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Tuesday, 11 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Mastering the art of omnichannel transformation, and understanding its business impact
Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to offer unified shopping experiences creating profitable stores, top-performing store associates, and loyal superfans for your brand. Attendees will hear from a panel of NewStore customers leading transformational efforts at their organizations, and walk away with actionable tips and insights to bring to life at their organizations.
3:00PM - 3:30PM | Keynote
Heliconia – Breakout Room
Essential Digital Trends: Evolving Buyer Journeys
Simon Kemp produces the Global Digital Reports series on behalf of We Are Social and Meltwater, which is the industry standard reference for understanding what people are *really* doing online. In
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Tuesday, 11 June 2024 | 3:00PM - 3:30PM | Keynote | Heliconia – Breakout Room
Essential Digital Trends: Evolving Buyer Journeys
Simon Kemp produces the Global Digital Reports series on behalf of We Are Social and Meltwater, which is the industry standard reference for understanding what people are *really* doing online. In this exclusive keynote presentation, Simon will unpack the latest trends in how people discover, research, and purchase brands online, and reveal how shopper journeys in APAC differ from those we see elsewhere in the world. Expect stats galore, actionable insights, and plenty of surprises.
3:00PM - 3:30PM | Panel Session
Cassia - Main Conference
Revolutionising Convenience Retailing: Think Food, Think 7-Eleven
Join us as we delve into the transformative journey of 7-Eleven, the world's largest convenience retail chain, as it redefines the traditional convenience store model. Danni Peirce, CEO for 7-Eleven
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Tuesday, 11 June 2024 | 3:00PM - 3:30PM | Panel Session | Cassia - Main Conference
Revolutionising Convenience Retailing: Think Food, Think 7-Eleven
Join us as we delve into the transformative journey of 7-Eleven, the world's largest convenience retail chain, as it redefines the traditional convenience store model. Danni Peirce, CEO for 7-Eleven at the DFI Retail Group, will offer insights into the company's vision and strategic shift towards prioritising ready-to-eat food at the heart of its business.
With over 3,300 7-Eleven stores across Asia under her leadership, Danni will share how 7-Eleven is harnessing innovation and technology to revolutionise the customer experience and pave the way for a new era of convenience retailing.
3:45PM - 4:15PM | Keynote
Heliconia – Breakout Room
How the Open Network for Digital Commerce is democratising commerce in India
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Tuesday, 11 June 2024 | 3:45PM - 4:15PM | Keynote | Heliconia – Breakout Room
How the Open Network for Digital Commerce is democratising commerce in India
3:45PM - 4:15PM | Keynote
Cassia - Main Conference
Keynote - Sustainable Practices in Retail
Join us for an insightful panel discussion on sustainability in retail featuring industry leaders Anne-Laure Descours, Chief Sourcing Officer at PUMA, & Mathsy Kutty, Amazon APAC Head of The Climate
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Tuesday, 11 June 2024 | 3:45PM - 4:15PM | Keynote | Cassia - Main Conference
Keynote - Sustainable Practices in Retail
Join us for an insightful panel discussion on sustainability in retail featuring industry leaders Anne-Laure Descours, Chief Sourcing Officer at PUMA, & Mathsy Kutty, Amazon APAC Head of The Climate Pledge. You'll hear Anne-Laure share insights on PUMA's decarbonization efforts with an emphasis on Supply Chain and Mathsy detailing Amazon's climate initiatives aimed at achieving net zero carbon by 2040. Gain valuable insights on the importance of integrating sustainability at all organizational levels and actionable ways on how Retailers can truly enact change in a collaborative manner. This session a must-watch for those committed to sustainable change and are curious to see how two successful global companies are leading the way.
4:30PM - 5:00PM | Keynote
Cassia - Main Conference
Global Retail Media : Insights unfold, Stories untold
Explore the evolving world of retail media worldwide. Discover trends, innovations, and challenges shaping the industry. Learn how brands and retailers leverage data and technology to drive revenue
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Tuesday, 11 June 2024 | 4:30PM - 5:00PM | Keynote | Cassia - Main Conference
Global Retail Media : Insights unfold, Stories untold
Explore the evolving world of retail media worldwide. Discover trends, innovations, and challenges shaping the industry. Learn how brands and retailers leverage data and technology to drive revenue growth. Gain valuable insights into the future of retail media and staying ahead in this dynamic ecosystem.
5:00PM - 5:15PM | Keynote
Cassia - Main Conference
Closing Remarks
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Tuesday, 11 June 2024 | 5:00PM - 5:15PM | Keynote | Cassia - Main Conference
Closing Remarks
5:15PM - 7:00PM | Networking Session
Expo Hall, Lunch Zone
NRF APAC Opening Party
Wednesday, 12 June 2024
Expo opening hours 10:00am - 6:00pm
9:00AM - 9:10AM | Keynote
Cassia - Main Conference
Opening Remarks
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Wednesday, 12 June 2024 | 9:00AM - 9:10AM | Keynote | Cassia - Main Conference
Opening Remarks
9:10AM - 9:25AM | Keynote
Cassia - Main Conference
Opening Remarks
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Wednesday, 12 June 2024 | 9:10AM - 9:25AM | Keynote | Cassia - Main Conference
Opening Remarks
9:25AM - 9:55AM | Keynote
Cassia - Main Conference
Uncorking luxury retail experiences: A conversation with Moët Hennessy APAC President Laurent Boidevezi
Moët Hennessy comprises twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and spirits group creates exceptional luxury
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Wednesday, 12 June 2024 | 9:25AM - 9:55AM | Keynote | Cassia - Main Conference
Uncorking luxury retail experiences: A conversation with Moët Hennessy APAC President Laurent Boidevezi
Moët Hennessy comprises twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and spirits group creates exceptional luxury experiences to engage consumers in its world of brands. Moët Hennessy APAC President, Laurent Boidevezi, will share his vision for the division’s retail strategy and the role of retailers in Moët Hennessy consumer engagement strategy. He will explore the company’s consumer experience journey and its key learnings along the way.
9:55AM - 10:25AM | Keynote
Cassia - Main Conference
Delivering Customer Value Through the Power of Customer Data
Level-up your insight to the realm of data-driven decision-making as Australian Retailers Association (ARA) President and Wesfarmers OneDigital Managing Director, Nicole Sheffield joins ARA CEO, Paul
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Wednesday, 12 June 2024 | 9:55AM - 10:25AM | Keynote | Cassia - Main Conference
Delivering Customer Value Through the Power of Customer Data
Level-up your insight to the realm of data-driven decision-making as Australian Retailers Association (ARA) President and Wesfarmers OneDigital Managing Director, Nicole Sheffield joins ARA CEO, Paul Zahra for a fireside chat on the transformative power of customer data.
From personalisation and privacy, to AI and advanced analytics, find out how the Wesfarmers OneDigital team is driving value and customer loyalty to power the growth ambitions of some of Australia’s biggest and best-known brands.
10:30AM - 11:00AM | Keynote
Heliconia – Breakout Room
The Story of Jim Thompson, an iconic Thai retailer
Join us for an illuminating keynote session featuring Jim Thompson, the iconic Thai silk brand. This session will highlight Jim Thompson's transformation journey to become the first global lifestyle
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Moderated By: James Stewart
Partner, Turnaround and Restructuring National Leader, Consumer and Retail
KPMG
KPMG
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Wednesday, 12 June 2024 | 10:30AM - 11:00AM | Keynote | Heliconia – Breakout Room
The Story of Jim Thompson, an iconic Thai retailer
Join us for an illuminating keynote session featuring Jim Thompson, the iconic Thai silk brand. This session will highlight Jim Thompson's transformation journey to become the first global lifestyle brands from Asia, its growth ambition, its challenges, and its innovative strategies to drive customer experience and engagement. Gain valuable insights on key consumer and retail trends in Thailand and across Asia and hear how Jim Thompson is adeptly navigating these markets. This keynote provides an in-depth look at the brand's remarkable transformation, offering expert insights and inspiration from Jim Thompson’s Group CEO Frank Cancelloni. This will be an entertaining and engaging session delivering a unique opportunity to learn from one of the best lifestyle retailers in the region.
Moderated By: James Stewart
Partner, Turnaround and Restructuring National Leader, Consumer and Retail
KPMG
KPMG
10:40AM - 11:10AM | Keynote
Cassia - Main Conference
How People Power Transformation
This session delves into the insights of a celebrated Chief People Officer (CPO), Panchalee Weeratammawat, from Central Retail Corporation, Thailand’s leading retail conglomerate. Known for her
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Hosted By: Siddharth Pathak
Senior Partner and Head of Consumer Products and Retail for Asia-Pacific
Kearney
Kearney
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Wednesday, 12 June 2024 | 10:40AM - 11:10AM | Keynote | Cassia - Main Conference
How People Power Transformation
This session delves into the insights of a celebrated Chief People Officer (CPO), Panchalee Weeratammawat, from Central Retail Corporation, Thailand’s leading retail conglomerate. Known for her visionary leadership and compassionate approach, Panchalee shares her rich international experience in driving transformative change across borders. Through a series of thought-provoking questions, attendees will explore the nuances of people-oriented leadership philosophy, the intricacies of overcoming resistance to change, and the delicate balance between compassion and strategic decision-making. This session is an invaluable opportunity for retail professionals to glean best practices and insights on harnessing people power for transformation and innovation in the dynamic landscape of retail. Concurrently, it unveils Panchalee’s innovative strategies for cultivating 'A Great Place to Work', where a culture of inclusivity not only fosters trust and resilience but also empowers teams to navigate through adversity, ensuring their ability to thrive in the fast-paced and ever-evolving world of retail.
Hosted By: Siddharth Pathak
Senior Partner and Head of Consumer Products and Retail for Asia-Pacific
Kearney
Kearney
11:10AM - 11:40AM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Connecting Supply Chain Insights with Customer Experience & Retail Media Strategies
In the ever-changing business landscape, organizations face a crucial question: Should they prioritize precise forecasts or swift decision-making? Striking the right balance is key. At the
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Wednesday, 12 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Connecting Supply Chain Insights with Customer Experience & Retail Media Strategies
In the ever-changing business landscape, organizations face a crucial question: Should they prioritize precise forecasts or swift decision-making? Striking the right balance is key. At the consumer-facing end of the supply chain, major retailers and consumer goods companies can unlock additional value by leveraging AI and connecting end-to-end supply chain analytics with customer journey insights and retail media strategies. By aligning merchant and non-endemic advertisers with supply chain processes, businesses can thrive amidst fierce competition.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Winning Consumer Journeys - Is there really a ‘one size fit all’?
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Peter Muggleston, Chief Digital Officer of Mitre10, and Orit Bar-Ad, Chief Innovation Evangelist at GK Software, will be looking into some of the deeper reasons for consumers behaviour, the impact on
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Wednesday, 12 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Winning Consumer Journeys - Is there really a ‘one size fit all’?
Peter Muggleston, Chief Digital Officer of Mitre10, and Orit Bar-Ad, Chief Innovation Evangelist at GK Software, will be looking into some of the deeper reasons for consumers behaviour, the impact on consumers expectations from their shopping journey and what that means from technology perspective.
About Peter:
Before joining Mitre 10, Peter held CIO roles at Tower Insurance, Foodstuffs North Island and ASB bank, all of which undertook complex transformational change in the technology space while Peter was at the helm. Peter joined Mitre 10 in a permanent position in August 2022, however he was an important part of team orange for few months prior in both a consulting capacity for Programme ONE and then as an interim CIO. Peter started his career in technology at Shell International. For the next ten years, Peter worked in some interesting places internationally – such as the Netherlands and Sarawak, Borneo – before returning to New Zealand.
About Orit:
Orit, GK’s Chief Innovation Evangelist, has worked with Retailers in over 60 countries, from all segments and tiers, for over 25 years.
11:45AM - 12:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - AI-Driven Marketing for APAC Retail: Strategies That Work Now
In APAC’s unique retail landscape, AI is your key to changing as fast as your shoppers do. Join us for an action-oriented session where we'll skip the hype and focus on how to transform fresh
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Wednesday, 12 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - AI-Driven Marketing for APAC Retail: Strategies That Work Now
In APAC’s unique retail landscape, AI is your key to changing as fast as your shoppers do. Join us for an action-oriented session where we'll skip the hype and focus on how to transform fresh APAC-specific insights into impactful marketing strategies straight away – across digital, omnichannel, and CPG retail. Customize Google’s predictive and generative AI to work on what really matters to your marketing team - be that store footfall, online sales, new customers, loyalty & app engagement, awareness or retail media goals. Plus, get an exclusive sneak peek at new Google retail features launching in APAC, designed to maximize your marketing ROI in 2024.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Unifying Commerce in SEA: Navigating the New Retail Landscape with Technology and Customer Experience
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This fireside chat features Bharati Balakrishnan, Shopify's Country Head & Director for SEA/India, alongside industry experts from Ernst & Young, Ogilvy, Anker and Allies of Skin, who will dissect
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Wednesday, 12 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Unifying Commerce in SEA: Navigating the New Retail Landscape with Technology and Customer Experience
This fireside chat features Bharati Balakrishnan, Shopify's Country Head & Director for SEA/India, alongside industry experts from Ernst & Young, Ogilvy, Anker and Allies of Skin, who will dissect the transformative trends in retail across Southeast Asia, as highlighted in the Shopify SEA Retail Report. They will explore critical themes such as enhancing customer experience, the strategic role of unified commerce, and the impactful investments in technology that are reshaping retail platforms from marketplaces to brand.com. Discover the strategies or approach pivotal for thriving in the ever-evolving retail environment of SEA.
12:15PM - 1:45PM | Invite-only Lunch
Level 3
Similar Web - Elevate Your 2024 Digital Strategy: Having the right data to have a success strategy for this coming peak buying season.
Do you have the right data to crush your sales number this year, or do you have a strategy for your brand to stand out amongst a crowded field. As a digital savvy company, your performance, brand
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Wednesday, 12 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
Similar Web - Elevate Your 2024 Digital Strategy: Having the right data to have a success strategy for this coming peak buying season.
Do you have the right data to crush your sales number this year, or do you have a strategy for your brand to stand out amongst a crowded field.
As a digital savvy company, your performance, brand health, product-market fit, marketing cost efficiency, customer monetization, and retention are all correlated with digital data signals. What does this mean? Having the data isn’t enough - you have to be able to interpret it in order to win your market.
In his presentation, Harish Ganesh, Similarweb’s Director of Sales and Sales Development (South East Asia, ANZ and India), will walk you through key data signals of the ecommerce industry, how they can help you anticipate customers’ preferences and increase sales online, especially during peak shopping season of 2024.
As a digital savvy company, your performance, brand health, product-market fit, marketing cost efficiency, customer monetization, and retention are all correlated with digital data signals. What does this mean? Having the data isn’t enough - you have to be able to interpret it in order to win your market.
In his presentation, Harish Ganesh, Similarweb’s Director of Sales and Sales Development (South East Asia, ANZ and India), will walk you through key data signals of the ecommerce industry, how they can help you anticipate customers’ preferences and increase sales online, especially during peak shopping season of 2024.
Connect with industry leaders, exchange strategy ideas, and gain valuable insights into the latest trends shaping the digital landscape for retailers
Similarweb helps brands beat the competition and make noise in your industry. For this session we will be sharing these crucial insights to help you be successful in your marketing strategy:
💪 Identify competitive threats - Talk to our data expert and discover which other sites your audience visits; find new and similar sites based on industry, audience, keywords, and content.
🔍 Dominate search results - Invest in the best-performing keywords to drive high-intent users to your site.
🎯 Boost your affiliate partnerships - Identify which affiliates and partners drive high-converting users to the competition.
🌎 Localize your strategy - Plan a market entry with visibility into any market's top players and partners.
Level 3
Amazon - Unlocking Innovation in Retail: Empowering Digital Transformation with AWS
In today's rapidly evolving retail landscape, businesses must embrace digital transformation to stay ahead of the curve. Join our luncheon panel session at NRF Singapore to delve into the cutting-edge
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Wednesday, 12 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
Amazon - Unlocking Innovation in Retail: Empowering Digital Transformation with AWS
In today's rapidly evolving retail landscape, businesses must embrace digital transformation to stay ahead of the curve. Join our luncheon panel session at NRF Singapore to delve into the cutting-edge strategies and technologies driving innovation in the retail sector. Attendees will gain insights from industry leaders Mandy Ross, Chief Information and Digital Officer at Super Retail Group, and Syed Atif Umar, Chief Data and Analytics Officer at Nykaa, who have successfully navigated the challenges of digital transformation. Explore real-world case studies showcasing the power of data analytics, AI-driven personalization, and omnichannel experiences. Discover how to leverage cloud-based solutions, modernize your tech stack, and foster a data-driven culture to drive growth and customer loyalty.
Level 3
Relex - Unleashing AI’s Potential for Retail
In today's rapidly evolving retail landscape, Artificial Intelligence (AI) is no longer an option but a necessity for supply chain success. We will explore how AI-driven forecasting techniques are
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Wednesday, 12 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
Relex - Unleashing AI’s Potential for Retail
In today's rapidly evolving retail landscape, Artificial Intelligence (AI) is no longer an option but a necessity for supply chain success.
We will explore how AI-driven forecasting techniques are enabling retailers to accurately anticipate consumer demand, mitigate stockouts, and optimize inventory levels. Through real-world case study examples and practical insights, we’ll share tangible ways to get value out of leveraging AI to improve forecasting accuracy, reduce excess inventory, and boost supply chain efficiency.
We’ll also discuss how AI is streamlining and optimizing various aspects of supply chain operations, from demand planning and inventory optimization to logistics and replenishment.
By automating routine tasks, identifying patterns, and making data-driven decisions, AI empowers retailers to adapt to dynamic market conditions, enhance agility, and deliver superior customer experiences.
From predictive analytics to prescriptive insights, discover how AI is reshaping the future of supply chain and retail planning, while driving profitable, sustainable growth.
We will explore how AI-driven forecasting techniques are enabling retailers to accurately anticipate consumer demand, mitigate stockouts, and optimize inventory levels. Through real-world case study examples and practical insights, we’ll share tangible ways to get value out of leveraging AI to improve forecasting accuracy, reduce excess inventory, and boost supply chain efficiency.
We’ll also discuss how AI is streamlining and optimizing various aspects of supply chain operations, from demand planning and inventory optimization to logistics and replenishment.
By automating routine tasks, identifying patterns, and making data-driven decisions, AI empowers retailers to adapt to dynamic market conditions, enhance agility, and deliver superior customer experiences.
From predictive analytics to prescriptive insights, discover how AI is reshaping the future of supply chain and retail planning, while driving profitable, sustainable growth.
1:45PM - 2:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - AI Alchemy: Infuse your Retail Experiences with AI Powered Solutions
In today’s fiercely competitive retail landscape, leveraging AI-powered solutions has emerged as a strategic imperative for retailers. AI enables retailers to use the data gathered to gain deep
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Wednesday, 12 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - AI Alchemy: Infuse your Retail Experiences with AI Powered Solutions
In today’s fiercely competitive retail landscape, leveraging AI-powered solutions has emerged as a strategic imperative for retailers. AI enables retailers to use the data gathered to gain deep insights into customer preferences and behaviours, enhancing the customer journey to deliver delightful experiences. Join this session for advice on how you can use data to deliver personalization, featuring a live demonstration of its practical application.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Journey to Unification – Using Industry Case Studies we will outline practical steps to build a business case and ultimately implement a successful Unified Commerce and Unified Supply Chain strategy in your organisation.
Wherever you are on the journey to unification we will break down the various stages and examine the technology strategies that drive inventory visibility, fulfillment and customer engagement. What
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Wednesday, 12 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Journey to Unification – Using Industry Case Studies we will outline practical steps to build a business case and ultimately implement a successful Unified Commerce and Unified Supply Chain strategy in your organisation.
Wherever you are on the journey to unification we will break down the various stages and examine the technology strategies that drive inventory visibility, fulfillment and customer engagement. What are industry leaders doing and how you can benefit from their learnings so you to can successfully implement a unified technology strategy in your organisation.
2:20PM - 2:50PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - 10x GMV Growth: Unveiling Razer's Marketplace Expansion Journey with Rithum
Discover how Razer, a leading global gaming brand, utilised Rithum's marketplaces solution to seamlessly expand into global marketplaces. Learn firsthand how data-driven strategies powered by Rithum
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Wednesday, 12 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - 10x GMV Growth: Unveiling Razer's Marketplace Expansion Journey with Rithum
Discover how Razer, a leading global gaming brand, utilised Rithum's marketplaces solution to seamlessly expand into global marketplaces. Learn firsthand how data-driven strategies powered by Rithum enabled Razer to navigate diverse markets, optimise operations, and amplify their brand presence worldwide. Gain actionable insights to propel your own international expansion efforts.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Adapting to the New Norm: Embracing Unified Commerce as the Key to Retail Transformation
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The session is about how transformation can often be stunted by decisions that are made. Specific technologies can assist with a more holistic transformation effort that assists retailers to deliver
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Wednesday, 12 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Adapting to the New Norm: Embracing Unified Commerce as the Key to Retail Transformation
The session is about how transformation can often be stunted by decisions that are made. Specific technologies can assist with a more holistic transformation effort that assists retailers to deliver differentiated customer centricity.
3:00PM - 3:30PM | Fireside Chat
Cassia - Main Conference
The Great Retail Experience: Powering Growth in APAC through Transformation and Collaboration
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Wednesday, 12 June 2024 | 3:00PM - 3:30PM | Fireside Chat | Cassia - Main Conference
The Great Retail Experience: Powering Growth in APAC through Transformation and Collaboration
Gone are the days of malls serving as mere shopping destinations. Today, customers seek immersive experiences that transcend the transactional. Redefine retail experiences of the future through the transformation of malls and retail spaces into vibrant lifestyle hubs.
Delve into the dynamic world of retail in the Asia-Pacific (APAC) region as we discover CapitaLand’s extensive retail ecosystem powering growth through transformation and collaboration.
3:00PM - 3:30PM | Keynote
Heliconia – Breakout Room
Redefining Digital Transformation: From Innovation to Structure
Join us as we discuss how Digital Transformation has changed and evolved in the last 6 years in the World's Largest Pure Drinks Retailer. This session will talk to the Endeavour's learnings, what has
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Wednesday, 12 June 2024 | 3:00PM - 3:30PM | Keynote | Heliconia – Breakout Room
Redefining Digital Transformation: From Innovation to Structure
Join us as we discuss how Digital Transformation has changed and evolved in the last 6 years in the World's Largest Pure Drinks Retailer. This session will talk to the Endeavour's learnings, what has worked, what they could have done differently and how they have moved beyond simply influencing change through innovation, to overhauling their operational models and investment approaches in an ever-changing landscape.
3:45PM - 4:15PM | Keynote
Heliconia – Breakout Room
How AI is transforming the retail landscape
The promise of GenAI in retail is as large, if not larger than the promise of the Internet was back in the 1990s, but will also come with its own challenges. In this session Deborah and Jon, both
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Wednesday, 12 June 2024 | 3:45PM - 4:15PM | Keynote | Heliconia – Breakout Room
How AI is transforming the retail landscape
The promise of GenAI in retail is as large, if not larger than the promise of the Internet was back in the 1990s, but will also come with its own challenges. In this session Deborah and Jon, both long-time retail veterans, will discuss what can work and what might not for global retailers with this new technology. From personalization at scale to privacy they'll break down what trends retailers need to be watching for when it comes to how best to use GenAI in their businesses, and perhaps more importantly when not to.
3:45PM - 4:15PM | Keynote
Cassia - Main Conference
Tapping into the enterprise to create great customer experiences
Aeon is a general retailer that operates retail, health ＆ wellness, general financial services, property development, and service/specialty store businesses in Japan, as well as in China and across
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Wednesday, 12 June 2024 | 3:45PM - 4:15PM | Keynote | Cassia - Main Conference
Tapping into the enterprise to create great customer experiences
Aeon is a general retailer that operates retail, health ＆ wellness, general financial services, property development, and service/specialty store businesses in Japan, as well as in China and across ASEAN markets.
In this rapidly evolving business environment, Aeon recognize the importance of leveraging technology to significantly transform our existing businesses, while seizing new business opportunities, and building a prosperous future together with local communities.
We, who are closest to people's lives and who best understand our producers, are committed to challenge ourselves to combine our "compassion and expertise" and offer personalized and "heart-warming experience" to our customers.
In this rapidly evolving business environment, Aeon recognize the importance of leveraging technology to significantly transform our existing businesses, while seizing new business opportunities, and building a prosperous future together with local communities.
We, who are closest to people's lives and who best understand our producers, are committed to challenge ourselves to combine our "compassion and expertise" and offer personalized and "heart-warming experience" to our customers.
4:30PM - 5:00PM | Keynote
Cassia - Main Conference
Everywhere Commerce: A Conversation with Greg Merrill
Join Debra Langley (Lyra Ventures) for a captivating fireside chat with Greg Merrill, a 3x founder turned global growth and transformation executive with NIKE, to hear his views on the future of
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Wednesday, 12 June 2024 | 4:30PM - 5:00PM | Keynote | Cassia - Main Conference
Everywhere Commerce: A Conversation with Greg Merrill
Join Debra Langley (Lyra Ventures) for a captivating fireside chat with Greg Merrill, a 3x founder turned global growth and transformation executive with NIKE, to hear his views on the future of retail in the age of commerce where customer expectations outpace everything.
In this dynamic one-on-one interview, Greg will delve into:
In this dynamic one-on-one interview, Greg will delve into:
- The Rise of "Everywhere Commerce" and retail's response: It's not a customer journey any more, it's a customer rave. Why retailers must be fully present wherever, whenever, and however their customers choose to transact.
- The Power of Community and Culture: Exciting opportunities are emerging at the intersection of fashion, sports, music, and entertainment, fueled by the rise of social commerce and creator-driven communities.
- What all this means for global retailers, tech innovators, and startups working in the APAC region.
5:00PM - 5:15PM | Keynote
Cassia - Main Conference
Closing Remarks
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Wednesday, 12 June 2024 | 5:00PM - 5:15PM | Keynote | Cassia - Main Conference
Closing Remarks
Thursday, 13 June 2024
Expo opening hours 10:00am - 5:00pm
9:00AM - 9:15AM | Keynote
Cassia - Main Conference
Opening Remarks
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Thursday, 13 June 2024 | 9:00AM - 9:15AM | Keynote | Cassia - Main Conference
Opening Remarks
9:15AM - 9:45AM | Keynote
Cassia - Main Conference
Redefining Elegance: The Role of IT in Shaping Luxury’s Next Era
Join a thought-provoking fireside chat with Ken Feyder, Head of Americas IT at Hermès, as he shares his insights in conversation with Giri Agarwal, Chief Strategy Officer at Incisiv. This session
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Thursday, 13 June 2024 | 9:15AM - 9:45AM | Keynote | Cassia - Main Conference
Redefining Elegance: The Role of IT in Shaping Luxury’s Next Era
Join a thought-provoking fireside chat with Ken Feyder, Head of Americas IT at Hermès, as he shares his insights in conversation with Giri Agarwal, Chief Strategy Officer at Incisiv. This session will delve into the pivotal role of IT in driving the future of luxury retail, emphasizing the enhancement of customer experience and the strategic use of data-driven decision making. Drawing on his extensive experience, Ken will reveal how innovative IT strategies and technologies are being integrated to not only uphold but elevate the standards of luxury, ensuring exceptional customer interactions and operational efficiency.
Session Highlights:
- Enhancing Customer Experiences: Explore how IT-powered tools and cutting-edge payment systems not only strengthen human connections in retail spaces but also offer deep insights into customer behavior, making every interaction unforgettable.
- Data-driven Decision Making: Discover how BI and analytics work in concert with the human-interaction-rich environment of luxury retail, enabling comprehensive insights into client preferences and purchasing trends, setting the stage for an improved and elevated brand experience.
- Operational Excellence and Resilience: Gain insights into maintaining a streamlined, efficient IT operation that supports the brand's agility and growth, ensuring resilience even in challenging economic conditions.
This session promises to deliver practical, prescriptive insights for leveraging IT to redefine luxury retail in the modern era.
9:45AM - 10:15AM | Keynote
Cassia - Main Conference
The future of grocery shopping
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Thursday, 13 June 2024 | 9:45AM - 10:15AM | Keynote | Cassia - Main Conference
The future of grocery shopping
10:30AM - 11:00AM | Keynote
Cassia - Main Conference
Building a strategy to dominate the world's fastest developing grocery market
In this session, Ian Kwon, Lotte's Chief Strategy Officer will share his story of Lotte’s ambition to be number one in grocery in Korea. Ian will provide a peek into how the Korean market has
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Moderated By: Adriano Araujo
President, Asia-Pacific, Middle East and Africa (APAC & MEA)
Ocado Group
Ocado Group
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Thursday, 13 June 2024 | 10:30AM - 11:00AM | Keynote | Cassia - Main Conference
Building a strategy to dominate the world's fastest developing grocery market
In this session, Ian Kwon, Lotte's Chief Strategy Officer will share his story of Lotte’s ambition to be number one in grocery in Korea. Ian will provide a peek into how the Korean market has developed, and the strategy that is transforming Lotte today. In conversation with Ocado's President for APAC & MEA, Adriano Araujo, Ian will discuss Lotte's strategy to thrive in the world's most fast-developing grocery markets, and their plans to build market share in a hyper-competitive landscape.
Moderated By: Adriano Araujo
President, Asia-Pacific, Middle East and Africa (APAC & MEA)
Ocado Group
Ocado Group
10:30AM - 11:00AM | Keynote
Heliconia – Breakout Room
Great retail instore experience that will be talked about
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Thursday, 13 June 2024 | 10:30AM - 11:00AM | Keynote | Heliconia – Breakout Room
Great retail instore experience that will be talked about
11:10AM - 11:40AM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Exceeding customer expectations in the face of disruption
In recent years, supply chain has had its moment, moving from the shadows into the limelight. We continue to face disruption through weather events, political tension, trade embargoes and labor
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Thursday, 13 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Exceeding customer expectations in the face of disruption
In recent years, supply chain has had its moment, moving from the shadows into the limelight. We continue to face disruption through weather events, political tension, trade embargoes and labor shortages. However, as retailers we still need to meet the expectations of our customers, with the right product on the shelf at the right time. In this session, hear from Blue Yonder customers on the challenges they've faced, the solutions they've implemented and what they see as the most critical elements for retail to "get right" in the next five years.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Global Market Strategies: Digital, Cost, Risk, Resilience
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It’s easy to take the handbrake off your growth targets and expand into new territories worry-free, right? Launching into international markets is exciting, but hurdles like customs delays, fines and
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Thursday, 13 June 2024 | 11:10AM - 11:40AM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Global Market Strategies: Digital, Cost, Risk, Resilience
It’s easy to take the handbrake off your growth targets and expand into new territories worry-free, right? Launching into international markets is exciting, but hurdles like customs delays, fines and penalties, and unhappy customers remain and can deter retailers of all sizes. However, if businesses can get their tech stack and tax compliance right, they’ll be able to overcome these obstacles in new markets and thrive.
Please join Chris, Head of Sales and Partnership ANZ, Avalara, as he delves into the pivotal role of tech and tax compliance in surmounting challenges for retailers venturing into global markets. Discover how leveraging tax strategies and the right tech stack can enhance resilience and ensure success amidst the complexities of international commerce and a tough economic environment.
Tax compliance can be complex. It can be boring, and it can be stressful — but, what you’ll learn from this session, is that it can’t be ignored.
Please join Chris, Head of Sales and Partnership ANZ, Avalara, as he delves into the pivotal role of tech and tax compliance in surmounting challenges for retailers venturing into global markets. Discover how leveraging tax strategies and the right tech stack can enhance resilience and ensure success amidst the complexities of international commerce and a tough economic environment.
Tax compliance can be complex. It can be boring, and it can be stressful — but, what you’ll learn from this session, is that it can’t be ignored.
11:45AM - 12:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Real-time Retail with AI: AI-powered Planning, Pricing, Inventory and PLM to Drive Profitability, Enable Sustainability & Stay Close to Consumers
Shift from the traditional concept of 'endless aisle' to the 'right aisle' in retail, focusing on curated assortments aligned with brand promise, products your customers want, environmental
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Thursday, 13 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Real-time Retail with AI: AI-powered Planning, Pricing, Inventory and PLM to Drive Profitability, Enable Sustainability & Stay Close to Consumers
Shift from the traditional concept of 'endless aisle' to the 'right aisle' in retail, focusing on curated assortments aligned with brand promise, products your customers want, environmental compliance and profitable SKUs.
Retailers and brands need fast, efficient pre-season planning and product development and the agility to react quickly once the selling season starts through strategic pricing, promotional tactics and optimized inventory placement. Sustainability goals, starting from the Merchandise Financial Plan phase through to product execution, must be respected while also profit margins.
Discover AI-driven solutions enabling real-time retail optimization through data-driven decisions, automations and industry best practices from concept to replenishment. Hear case studies from global retailers, brands and manufacturers who are increasing margins by up to15%, lowering inventory by up to 30% and reducing time to market by up to 60% while navigating complex industry challenges with Centric Software's AI-powered solutions.
Retailers and brands need fast, efficient pre-season planning and product development and the agility to react quickly once the selling season starts through strategic pricing, promotional tactics and optimized inventory placement. Sustainability goals, starting from the Merchandise Financial Plan phase through to product execution, must be respected while also profit margins.
Discover AI-driven solutions enabling real-time retail optimization through data-driven decisions, automations and industry best practices from concept to replenishment. Hear case studies from global retailers, brands and manufacturers who are increasing margins by up to15%, lowering inventory by up to 30% and reducing time to market by up to 60% while navigating complex industry challenges with Centric Software's AI-powered solutions.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Experiences from Building a US Retail Media Business, and the Opportunity for the APAC Market
Thinking of building a retail media business in 2024? Melanie Zimmermann, General Manager of Criteo’s Global Retail Media business, recently joined commerce media company, Criteo having spent nearly
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Thursday, 13 June 2024 | 11:45AM - 12:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Experiences from Building a US Retail Media Business, and the Opportunity for the APAC Market
Thinking of building a retail media business in 2024? Melanie Zimmermann, General Manager of Criteo’s Global Retail Media business, recently joined commerce media company, Criteo having spent nearly a decade at one of the top 25 largest US retailers: Macy’s. There, she successfully built Macy’s Media Network that reaches more than 46 million customers across Macy’s and Bloomingdale’s and influences more than 440 million transactions online and in-store. This session will detail clear learnings from building a retail media network, as well as the market differences that must be considered for APAC advertisers. Key topics will include:
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- In housing vs. outsourcing decisions when it comes to both the tech stack, people and process
- Building a full-funnel on- and offsite value proposition
- Maximizing revenue increase by driving growth above and beyond traditional trade dollars
- Measurement and insights
12:15PM - 1:45PM | Invite-only Lunch
Level 3
ROKT - Japanese Retailers - NRF APAC Wrap-up: Highlights and Takeaways for Japanese retailers. Navigating Beyond Retail Media: Challenge and Further Opportunities.
NRF APAC Wrap-up: Highlights and Takeaways for Japanese retailers :: Japanese Speaking Session ::
This session marks the culmination of the three-day conference. Hitomi Iba, a board member of NRF
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Thursday, 13 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
ROKT - Japanese Retailers - NRF APAC Wrap-up: Highlights and Takeaways for Japanese retailers. Navigating Beyond Retail Media: Challenge and Further Opportunities.
NRF APAC Wrap-up: Highlights and Takeaways for Japanese retailers
:: Japanese Speaking Session ::
This session marks the culmination of the three-day conference. Hitomi Iba, a board member of NRF APAC, will reflect on key topics and discussions, offering valuable insights to participants. Focusing on important points from previous sessions and future outlooks, the discussion will center around the future of the retail industry, providing valuable insights for the road ahead.
Navigating Beyond Retail Media: Challenge and Further Opportunities
Retail media, gaining attention as a new strategy for retail and e-commerce, is going to be a major keyword at NRF APAC. Retail specialists from Dentsu and Rokt will provide insights into the current state, challenges, and future prospects of the retail media.
Level 3
The APAC Retail Revolution: Unlocking retail excellence from store rollouts to retail media strategies
Join Industry leaders Jon Harding, Head of Ad Operations at Coles 360, Gavin Watson, Retail Industry Lead at monday.com and Katie Derrett, CEO at NORA as we explore how to achieve retail operational
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Thursday, 13 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
The APAC Retail Revolution: Unlocking retail excellence from store rollouts to retail media strategies
Join Industry leaders Jon Harding, Head of Ad Operations at Coles 360, Gavin Watson, Retail Industry Lead at monday.com and Katie Derrett, CEO at NORA as we explore how to achieve retail operational excellence.
Learn how retailers can move beyond spreadsheets and email – achieving seamless processes, with all the communications and data relating to a project in one place. Orchestrating store rollouts, executing range reviews and leveraging retail media to amplify your brand's presence will become seamless processes. We want to help you unlock the connected retail enterprise across APAC.
Level 3
Lenovo - Smarter Retail for All: How Retailers can start and scale AI
AI presents a paradigm shift in the way retailers interact with their customers and supply chain.
From autonomous shopping, store analytics to combating loss prevention, AI presents a myriad of
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Thursday, 13 June 2024 | 12:15PM - 1:45PM | Invite-only Lunch | Level 3
Lenovo - Smarter Retail for All: How Retailers can start and scale AI
AI presents a paradigm shift in the way retailers interact with their customers and supply chain.
From autonomous shopping, store analytics to combating loss prevention, AI presents a myriad of
opportunities to create new customer experiences and business models for retailers of all shapes
and sizes.
Join Lenovo, AMD and NVIDIA as we uncover insights for retailers in the latest Lenovo CIO
Playbook 2024, common roadblocks retailers must address to increase velocity in AI adoption as well
as how we can help you get to your AI vision in a smarter way.
1:45PM - 2:15PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Unlocking the AI Power of Hyperpersonalization for Mid-Size & Enterprise Retail
Discover how retail companies increase their revenue and enhance customer engagement and loyalty through the delivery of highly tailored and relevant experiences to each individual customer.
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Thursday, 13 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Unlocking the AI Power of Hyperpersonalization for Mid-Size & Enterprise Retail
Discover how retail companies increase their revenue and enhance customer engagement and loyalty through the delivery of highly tailored and relevant experiences to each individual customer.
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - AI Retail Revolution: Harnessing the Power of AI for Frontline Workers
Discover how AI is revolutionising the retail industry by enhancing operational efficiency and customer satisfaction. In this session, we delve into the transformative impact of AI on frontline
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Thursday, 13 June 2024 | 1:45PM - 2:15PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - AI Retail Revolution: Harnessing the Power of AI for Frontline Workers
Discover how AI is revolutionising the retail industry by enhancing operational efficiency and customer satisfaction. In this session, we delve into the transformative impact of AI on frontline workers and how it's reshaping retail jobs through automation and data-driven insights. Learn how you can equip your business to stay competitive in the rapidly evolving retail landscape with Zebra Technologies and AI.
2:20PM - 2:50PM | Exhibitor Big Ideas
Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bricks to Clicks - Driving Seamless Online-Offline Strategies.
In today's hyper-connected world, it's crucial for businesses to adopt a holistic approach that bridges the gap between online and offline channels to create a seamless and unified customer
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Thursday, 13 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 1, Expo Hall, Level 1
Exhibitor Big Ideas - Bricks to Clicks - Driving Seamless Online-Offline Strategies.
In today's hyper-connected world, it's crucial for businesses to adopt a holistic approach that bridges the gap between online and offline channels to create a seamless and unified customer experience. Our discussion on "Driving Seamless Online-Offline Strategies" will delve into innovative strategies and best practices to connect online stores and physical locations, ensuring customers receive a consistent and high-quality experience across all touchpoints. We will explore the role of technology and data integration, personalisation techniques, effective omnichannel marketing, and other key factors in creating a cohesive and immersive experience that strengthens customer loyalty and satisfaction. Join us as we discuss the future of retail and learn how businesses can successfully navigate the convergence of online and offline environments
Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Brewing Innovation with The Coffee Bean & Tea Leaf: Transforming Loyalty Marketing Through Collaborative Work Management
Join the fireside chat where Joshua Cheong, Account Executive at Asana and Leroy Chua, Director of Digital and Loyalty Marketing at Coffee Bean & Tea Leaf, as he shares insights on how embracing
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Thursday, 13 June 2024 | 2:20PM - 2:50PM | Exhibitor Big Ideas | Stage 2, Expo Hall, Level 1
Exhibitor Big Ideas - Brewing Innovation with The Coffee Bean & Tea Leaf: Transforming Loyalty Marketing Through Collaborative Work Management
Join the fireside chat where Joshua Cheong, Account Executive at Asana and Leroy Chua, Director of Digital and Loyalty Marketing at Coffee Bean & Tea Leaf, as he shares insights on how embracing collaborative work management with Asana has revolutionized their marketing operations, fostered innovation, and enhanced customer experiences in the fast-paced retail landscape.
3:00PM - 3:30PM | Keynote
Cassia - Main Conference
Three simple strategies to futureproof your sourcing strategy
Discover the ultimate guide to futureproofing your sourcing strategy in the ever-changing business landscape! Learn how to mitigate risks, harness the power of data and product innovation, and
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Thursday, 13 June 2024 | 3:00PM - 3:30PM | Keynote | Cassia - Main Conference
Three simple strategies to futureproof your sourcing strategy
Discover the ultimate guide to futureproofing your sourcing strategy in the ever-changing business landscape! Learn how to mitigate risks, harness the power of data and product innovation, and optimize costs effectively. Stay ahead of the curve and elevate your competitiveness with these three essential strategies.
3:00PM - 3:30PM | Keynote
Heliconia – Breakout Room
Kickstarting an 80-year old retail brand into a new era
Oroton has defined luxury in Australia for over 85 years, but that decades-long journey has been a story of peaks and valleys. The brand has recently been ‘re-born’ with a new owner and a new
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Thursday, 13 June 2024 | 3:00PM - 3:30PM | Keynote | Heliconia – Breakout Room
Kickstarting an 80-year old retail brand into a new era
Oroton has defined luxury in Australia for over 85 years, but that decades-long journey has been a story of peaks and valleys. The brand has recently been ‘re-born’ with a new owner and a new leadership team, and it’s winning back the hearts, minds and wardrobes of many Australians. Come learn about what is driving this transformation from the inside-out and how the team is balancing legacy with modernity to frame the next chapter of growth.
3:45PM - 4:15PM | Keynote
Cassia - Main Conference
How to survive and thrive in retail. A Japanese case of Don Quijote stores
Founded by the legendary Japanese entrepreneur, Takao Yasuda in 1989, PPIH is the parent company of retail brands such as Don Quijote , Uny, Don Don Donki, Tokyo Central, Marukai, and Gleason’s in
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Thursday, 13 June 2024 | 3:45PM - 4:15PM | Keynote | Cassia - Main Conference
How to survive and thrive in retail. A Japanese case of Don Quijote stores
Founded by the legendary Japanese entrepreneur, Takao Yasuda in 1989, PPIH is the parent company of retail brands such as Don Quijote , Uny, Don Don Donki, Tokyo Central, Marukai, and Gleason’s in US. Since its inception, PPIH, incredibly, has enjoyed growth both in revenue and operating profit for the past 34 years consecutively, with revenue expected to reach 2 trillion yen and profit of 130 billion yen this year.
4:15PM - 4:45PM | Keynote
Cassia - Main Conference
The APAC Retail Economic Outlook: Where We Are Today and Where We Are Headed
If 2023 was the year of the resilient consumer, 2024 will be the year of the empowered consumer. Against the backdrop of varied regional economic dynamics, hear from Mastercard’s Chief Economist,
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Thursday, 13 June 2024 | 4:15PM - 4:45PM | Keynote | Cassia - Main Conference
The APAC Retail Economic Outlook: Where We Are Today and Where We Are Headed
If 2023 was the year of the resilient consumer, 2024 will be the year of the empowered consumer. Against the backdrop of varied regional economic dynamics, hear from Mastercard’s Chief Economist, David Mann, as he explores evolving consumer spend trends in Asia Pacific today and beyond.
4:45PM - 5:00PM | Keynote
Closing Remarks
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Thursday, 13 June 2024 | 4:45PM - 5:00PM | Keynote |
Closing Remarks